H&M Retail Sales Advisor

Company DescriptionThis is H& M.

Together we make it possible.The word “Advisor” is pretty deliberate… Plenty of places focus on selling clothes, but helping people understand their personal style is what sets H& M apart.

In the fast-paced and exciting world of retail, our Sales Advisors are there to ensure that our customers enjoy a fantastic shopping experience.

That might be something as big as providing them style advice, or small as making them feel more comfortable by showing them the fitting rooms.

Whatever the task, it’s all about providing best in class customer service to some of the best dressed shoppers out there.Job DescriptionTitle: Sales AdvisorFunction: SalesDepartment: StoreReports to: Department Manager, dotted line to Department SupervisorDirect Reports: NoneOverall Job Function: Optimizes the store´s selling by providing the customers with a pleasant shopping experience, including customers with garment options and direct service.Job Responsibility Including But Not Limited ToCustomer ServiceProvide excellent direct and indirect customer service according to H& M standards and meet the5 basic demands on the selling floor, in the fitting room and at the cash pointAnswer phones courteously and promptlyJob KnowledgeActively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H& M guidelines, to maximize selling opportunitiesRing on the register, report and handle all required transactions, issue receipts and pack merchandiseUnload delivery truck, receive, open and unpack merchandise and label merchandise with security tagsEfficiencyExecute reductions, price changes, transfers and cash register routinesUtilize established H& M policies and procedures to assist in loss prevention and safety for the store and partner with store management as neededTeam PlayerWork effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H& M’s store standardsAdhere to H& M values and internal standards policies and procedures contained in the H& M Employee HandbookFinancial Accountability: NoneQualificationsMinimum Candidate QualificationsHigh School graduate or equivalent preferred6 months of experience in customer service, retail industry preferredAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stoolCompetenciesExcellent customer service skillsAbility to recognize and execute selling opportunitiesAbility and willingness to run a cash registerGood communication and organizational skillsAbility to multitask in a fast-paced environmentAbility to take initiative to complete tasks and solve problemsAbility to meet deadlinesAbility to manage time and prioritizeMust be able to work a flexible work schedule including nights and weekendsJob Status: Nonexempt, Hourly (Part-Time or Full-Time)San Francisco, CA only: “Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”EEOC Classification: SLSIND000SAAdditional InformationAll your information will be kept confidential according to EEO guidelines.