Customer Sales & Service Representative I, Front Counter (Non-Retail)

GENERAL RESPONSIBILITIES:
Provide a positive in-person customer experience in a prompt and professional manner related to the customers’ needs and questions. Perform direct customer support for all customers consistent with Mediacom’s policies and procedures.

SPECIFIC RESPONSIBILITIES:

• Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.

• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.

• Troubleshoot basic service issues and schedule on site service calls when necessary.

• Receive and process customer payments, balance cash drawer, and post customer adjustments.

• Issue and receive equipment from customers.

• Responsible for maintaining customer site equipment and inventory controls according to policy and procedures.

• Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time.

• Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.

• Regular Attendance required.

• Perform other duties as directed or required by your supervisor.

• Other duties as assigned.

EXPERIENCE/SKILLS:

• High school diploma or GED required; Associates degree preferred.

• Required – 1-3 years’ experience in retail and/or consumer sales.

• Preferred – 3 plus years’ customer service & cash handling/reconciliation experience.

• Exceptional relationship-building skills.

• Excellent communication skills.

• Ability to multi-task and prioritize in a fast-paced environment.

• Effective cash handling skills.

• Valid driver’s license and satisfactory driver record may be required for some locations.

• Must demonstrate intermediate to advanced PC skills.

• Sales ability and willingness to meet sales goals.

• Able to stand for long periods.

• Occasional travel to other sites within the region.

• Ability to work evenings, weekends and holidays and overtime as needed.

EOE/MFDV

Contact: anne.scafuri@mediacomcc.com

Keywords: Front Counter, Customer Service, Sales