Apollo Retail: Phone Sales Representative

At A Glance: We are seeking an energetic and reliable professional to join the SiriusXM Automotive Remarketing Team as a Phone Sales Representative.

This position involves making outbound calls to dealerships participating in SiriusXM’s Dealer Programs to help resolve program issues and update dealership contact information.

This individual will be responsible for handling customer issues promptly and effectively in a fast-paced, team-orientated environment.

We are interested in hiring individuals with a commitment to customer satisfaction and an ability to problem solve and make quick, accurate decisions.

This position may require inbound calls as well.

We’re hiring immediately!

Important Information:Responsibilities:Act as the primary customer service representative for dealers who require resolution to their program account or have questions about SiriusXM’s Dealer ProgramsMake outbound calls to dealers and take appropriate action for each call following suggested process providedBuild rapport with customers through friendly, engaging conversationUnderstand and utilize company processes to immediately resolve dealer issues or escalate issues to appropriate team members.Work with dealers to troubleshoot data flow issues and resolve.Adjust your sales presentation based on success/fail averagesLog daily activity and key contacts into SiriusXM customer database to keep each dealership record updatedPerform other duties as assigned
·Research and Analyze data to identify opportunityRequirements:High School Diploma or GED Required2+ years of sales or call center representative/program headquarters experienceHigh level of professionalism and communication skillsStrong problem solving abilitiesAbility to manage time effectively to meet deadlines and requirements accordinglyProficiency in Microsoft Excel and WordPreferred: Understanding and background experience with dealership DMSPay Rate:$38k $40k a year, depending on experiencePerks:Medical, Dental, Vision401KPhone AllowanceShort Term DisabilityLife InsurancePaid HolidaysSick TimePaid VacationOverview:Who is Apollo?At Apollo, we’re on a mission to make retailers and brands look their best!

Because simply put, when products look good, they sell more.Our CultureOur team is passionate about our mission and eager to complete their work on time and at the highest level of professionalism.

We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to grow within our company.We’re hiring immediately!

Interested?

Cool.

Let’s chat!For more information please email Lisa at lisa.kenady@apolloretail.com