Restaurant Host, American Family Field

The Opportunity 

Delaware North Sportservice is hiring a Host to join our team at American Family Field in Milwaukee, Wisconsin. As a Host, you will be the first person to welcome and interact with our guests.

Responsibilities 

• Review floor plan and reservation book daily; create a seating chart.
• Set up the host station according to the checklist.
• Greet guests and seat them at tables or in waiting areas.
• Seat guests according to the seating chart, server rotation, and guest preference and provides guests with menus.
• Maintain control of the seating and wait times.
• Clean and maintain host station; contribute to the cleanliness of the dining and bar areas.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Answer any guest questions regarding service, and provide general assistance for guests and employees. 
• Speak with guests to ensure satisfaction with food and service, respond to complaints and notifies management, and thank guests as they are leaving.
• Assisting with bussing, clearing and cleaning tables.  
• Assisting with running food as needed. 
• Frequently checking bathrooms for cleanliness, and restocking toilet paper rolls, paper towel rolls and or soap dispensers.  
• Answer restaurant telephone line during assigned hours of operation.

Qualifications 

• Prior experience in a guest service environment preferred.
• Attentive and detailed oriented.
• Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously. 
• Capable of performing specified procedures and following instructions.
• Effective communication skills; ability to communicate with guests and co-workers.

Physical Requirements 

• Ability to remain on feet for the entire length of shift.
• Ability to maneuver between tables and around corners.
• Frequent walking, bending, lifting, reaching, and stretching.
• Ability to lift and carry up to 35 pounds.
• Visual acuity and hearing ability sufficient to read the seating chart and communicate with guests.

Shift Details 

Varies

Who We Are 

Delaware North operates concessions and premium dining services at the 41,900-seat American Family Field, home of the Milwaukee Brewers since 1970. We manage concession outlets, suites, all-inclusive areas and clubs at the stadium. We also operate the Restaurant To Be Named Later which is open daily. The culinary team partners with many local vendors to infuse Milwaukee staples into the food and beverage offerings.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.