In-Restaurant Catering Coordinator (BTB) – 4 – Whalon St – Fitchburg, MA (Fitchburg, MA)

Title: In Restaurant Catering Coordinator

Reports To: General Manager, dotted line to CSS

FLSA: Non-Exempt

Supervises: None

Summary / Objective: Organize, prepare, package, deliver, set-up and serve Boston Market catering for an individual restaurant. Conduct catering sales activities including telesales, canvassing, local store marketing activities, and attending trade area community events for an individual restaurant.

Operational Execution:

• Organize and plan daily catering orders
• Produce food for Catering orders. May require actual preparation of food items and partnering with team members and managers to assure food is prepared timely and correctly.
• Transport & set up Catering orders for clients as needed
• Effectively route drivers for delivery orders in assigned restaurant as needed
• Effectively deploy 3rd party delivery services such as Door Dash to staff deliveries as needed
• Achieve and maintain a catering execution rate of 99.5% or above at all times.
• Maintain delivery equipment/make recommendations to Area Manager for repairs/replacements.

Sales Building:

• Make daily follow up calls on all orders to thank the guest for choosing Boston Market, make sure everything went well, and ask if we can serve them again.
• Canvass for new business in trade area to generate catering sales
• Contact new and lapsed catering customers via phone or email to solicit for new catering orders
• Utilize local store marketing tactics to increase awareness of the catering program
• Attend all large and full service orders for the restaurant
• Attend appropriate trade area community events to increase awareness of the catering program
• Partner with the restaurant’s Catering Sales Specialist to follow-up on “warm leads” in the trade area
• Track catering sales leads in the CRM database

Restaurant Operations:

• Work in a team member function within a restaurant as needed and directed by the restaurant’s general manager or area manager

Essential Behaviors

• Utilizes tools and resources to effectively execute all components of their job.
• Communicate regularly with field partners, AM(s) and DO regarding staffing, preparation for large orders, and any other items they should be made aware of.
• Is a highly motivated self-starter.
• Takes direction and works independently.
• Works overtime as determined necessary by the Area Manager or District Operations Manager.
• Performs other duties as required and assigned.

Competencies:

• Accountability.
• Business Acumen.
• Detail Oriented.
• Effective Communication, verbal and written.
• Execution Excellence and Reliability.
• Problem Solving.
• Relationship Building.
• Strong Work Ethic.
• Teamwork & Collaboration.

Work Environment

Work begins and ends in home environment; travel throughout the day to restaurants and to guest delivery sites as well as canvassing businesses in high and mid volume trade areas is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must regularly lift bags and boxes of food that may weigh up to 50 pounds.

Position Type/Expected Hours of Work

This is a variable hour position, hours of work and days are typically Monday through Friday, 9:00 a.m. to 4:00 p.m. with some weekend driver assignment or delivery coverage needed; and some overtime may be required. In Q4 more additional hours may be mandatory.

Required Education and Experience

• High School Diploma or equivalent work experience.
• 1+ years of restaurant experience and/or food delivery experience.
• 1-3 years of experience interacting and creating relationships with internal and external customers of all levels and skill sets.
• Learns computer functions related to order placing & viewing platforms as well as customer database information entry.

Preferred Education and Experience

• High School Diploma or equivalent work experience.
• 1+ years of sales experience.
• 3+ years of restaurant and/or food delivery experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Relationships/Contacts: Director of Operations; Area Managers; General Managers; Catering Sales Team; Senior Director of Off-Premise; and occasionally other company executives/managers.

Boston Market Corporation is an equal opportunity employer. Qualified applicants are considered for all positions without regard to race, color, religion, national origin, age, disability, gender, sexual orientation, marital status or veteran status.