VP Digital Product User Experience Apply to This Job

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The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at LPL Financial. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our recruiters will explain what type of interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions that you have. You can also email us at LPLFinancialHiring@lpl.com .

Work where independent thinking and collaboration go hand in hand. Experience a culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives. At LPL, your talents, skills, and insights can make a difference.

VP Digital Product User Experience

Apply Job ID: R-013136 Date posted: 03/05/2021 Primary Location CA-San Diego Other Locations CA-Remote

Would you like to define the digital experience of a portfolio of products that is disrupting an industry?

Excited to learn more? If so, then this could be the role for you! 

Job Overview

LPL’s Business Solutions is seeking a VP Digital Product User Experience who will be responsible for setting the strategy and oversight of the end-to-end holistic digital experience of our rapidly growing Business Solutions product portfolio. You advocate for users, embrace human-centered design principles, and love delivering leading experiences through direct customer feedback. You understand industry trends, believe in identifying business and customer value early within the product process,

Business Solutions creates products and services to support our 17,000 small business financial advisors and this role will play a leadership role in expanding to target the 300,000 small businesses outside our current customers. We allow our customers to outsource the major functions of running their small business to grow faster, serve their customers better and operate more efficiently. Your scope includes deeply understanding our customers, defining how they want to digitally engage with us, influencing product roadmaps, and accelerating our build of future digital products to expand our addressable market.

What you will do

• • Determines customers’ needs and desires through customer interviews, market research, competitive research and insights from business partners
• • Define the standard for all end-to-end LBS products in terms of look and feel, design display and controls (web, mobile, etc). These should delight and empower our customers.
• • Work with the product teams as consultant to design the optimal user experience for a specific processes to ensure they are engaging, intuitive and accessible user interfaces that aligns with branding standards, and achieves our goals
• •  Engages with product stakeholders and partners to lead design thinking workshops for solving some of the industry’s most complex problems, generating buy-in, and helping to set product direction.
• • Partner with teams to plan customer research, iterate on, and improve the design’s effectiveness by regularly incorporating direct customer feedback.
• • Raises the bar on design quality (never satisfied with status quo), but spends most of their time in the over-arching portfolio’s design strategy, negotiating priorities, focus, and overall clarity of solution with cross-functional product and tech directors
• • Mapping design decisions to key performance indicators (KPIs), and vice-versa, so that success can be measured

What does your success look like in the first 90 days

• • Assess the designs of our existing product portfolio
• • Set an over-arching vision and lay the foundation to execute against
• • Rapidly engage with new design work to influence and adjust the direction

Skills, experiences, and education required

• • 10+ years in design management; 15+ in strategic design
• • 10+ years of experience utilizing customer-centered methodologies while leading the design of elegant product experiences that customers love whether in product experience (PX), user experience (UX), or experience design (XD)
• • You have the ability to lead quality design outcomes within agile sprint-based environments.
• • Extensive experience leveraging appropriate research techniques and data for design decisions.
• • Bachelor’s degree or equivalent experience is required

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL? Watch this!

We take social responsibility seriously.  Learn more here !

Want to see info on our benefits? Learn more here .

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL? Watch this !

We take social responsibility seriously. Learn more here

Want to see info on our benefits? Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lpl.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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