Voter Registration Lead

Description The Registration Lead is a leadership position responsible for supporting the daily operations and personnel of the Voter Services Team in the Arapahoe County Clerk and Recorder’s Office.

This position is responsible for providing excellent customer service while assisting with voter registration and upkeep of database integrity.

The Lead also acts as a positive and supportive role model, offering assistance with difficult transactions and providing on-the-job training for peers.

The Registration Lead must have advanced knowledge of Colorado’s laws and requirements related to voter registration, as well as knowledge of Colorado’s SCORE voter registration database.

Additionally, the Registration Lead must be certified to process voter registration forms as a Colorado Election Official.

The ideal candidate is a positive and effective team player who is able to work independently, as well as provide a professional example and guidance to peers.

This position is eligible for remote/hybrid work as defined by department guidelines.

Duties The following duty statements are illustrative of the essential functions of the job and do not include other non essential or marginal duties that may be required.

The County reserves the right to modify or change the duties or essential functions of the job at any time.

Assist election customers at the counter, by telephone and mail by providing specific, complete and accurate information.

Records, scans and processes documents into Colorado’s SCORE voter registration database.

Works with customers in a professional and tactful manner to resolve complaints or concerns.

Provides clerical and administrative support for the department as needed.

Receives, opens, and routes incoming mail.

Supports team members in an encouraging and professional manner; provides expertise to assist with complex transactions and functions.

Trains new and incumbent employees by identifying training and development needs; designing materials; delivering on-the-job training; and reviewing the progress of trainees through questionnaires and discussions.

Keeps up-to-date on state, federal and local statutes, policies and guidelinesand incorporates new developments intoon-the-jobtraining for peers.

Leads long and short term projects, as assigned by the Voter Services Manager, such as Registration Reports, Address Library, Registration Cancellations, National Change of Address, Petitions, High School Registrar and Election Letters.

Responsible for leading the merging process of duplicate voter records.

Responsible for creating/printing/proofing voter registration related mail correspondence.

Coordinate gaps in counter and phone coverage.

Performs other duties as assigned.

SKILLS AND ABILITIES: Strong computer skills and advanced knowledge of Microsoft Office Suite (Word, Excel, Outlook and PowerPoint) and Adobe Professional.

Advanced knowledge of voter registration functions of the Colorado’s SCORE voter registration database.

Certification by the Secretary of State as a Colorado Election Official.

Demonstrated record of success as a customer service representative in a local government agency or similar organization.

Demonstrated ability to plan, monitor and complete projects in a timely manner.

Knowledge of effective on-the-job training methods and techniques.

Flexible, punctual, reliable and willing to work paid overtime if necessary.

Ability to engage with customers and coworkers in a professional, articulate and friendly manner.

Ability to establish and maintain effective working relationships with fellow employees, the public, supervisors and other County officials.

Ability to exercise tact and discretion in handling confidential information.

BEHAVIORAL COMPETENCIES: Accountability Accessibility Inclusivity Integrity Requirements EDUCATION and EXPERIENCE: Bachelor’s degree in business administration, public administration, organizational development, or a related field At least 3 years of experience in a County Clerk’s office involving voter registration or Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

PREFERRED EXPERIENCE: At least 5 years of experience in a County Clerk’s office involving voter registration.

PRE-EMPLOYMENT ADDITIONAL REQUIREMENTS: Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.

Security clearance required: will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check Supplemental Information WORK ENVIRONMENT: Work is generally confined to a standard office environment.

PHYSICAL DEMANDS: The following are some of the physical demands commonly associated with this position.

Spends 90% of the time sitting and 10% of the time either standing or walking.

Occasionally lifts, carries, pulls or pushes up to 20 lbs.

Occasionally uses cart, dolly, or other equipment to carry in excess of 25 lbs.

Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.

Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.

Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.

Visual capacity enabling constant use of computer or other work-related equipment.

Definitions: Occasionally: Activity exists less than 1/3 of the time.

Frequently: Activity exists between 1/3 and 2/3 of the time.

Constantly: Activity exists more than 2/3 of the time.

Toll Free Applicant Technical Support:If you experience technical difficulty with theNEOGOVsystem (i.e.

uploading or attaching documents to your online application), callNEOGOVtechnical support at 855-524-5627.

Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.

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