Virtual Hiring Event! 11/22/2021 Office Mail Assistant (Law Firm)

**IMMEDIATE VIRTUAL INTERVIEWS FOR MULTIPLE OFFICE MAIL ASSISTANT POSITIONS IN BOSTON, MA!**

HIRING EVENT WILL BE HELD NOVEMBER 22ND!

NOTE: Priority consideration will be provided to those candidates that complete the virtual video interview.

Job description
Provide reception, mail, distribution, copy, printing, hospitality, file, or other services defined or outlined in EPIQ’s service agreement with client
Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy
Maintain a positive team-player mentality
Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc
Deliver on service commitments in a timely and accurate manner
Invest proper effort and QC approach to deliver highest quality work and service
Comply with EPIQ’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook
Expected to uphold the Standards of Service and best practices developed by EPIQ
What you’ll be doing…….

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Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services with prompt assistance

Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests

Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e.

parcel deliveries, messenger services, etc.)

Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift

Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests

Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business
Additional duties which could be assigned………
Mail/Distribution Services includes sorting, distributing and/or metering of US mail.

Always ensure projects have been properly produced and Quality Checked (QC’d) to EPIQ’s standard.

Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to EPIQ’s standards
Copy Services may include providing immediate attention to clients entering Copy/Mail Center in accordance with EPIQ’s standard of operation.

Accurately produce copy, print and scan projects in accordance to verbal and/or written instructions
Reception may include answering incoming telephone calls and direct call traffic to the proper person.

Greet and announce visitors in a friendly and business-like manner.

Work closely with the client’s staff to ensure seamless day-to-day operations as the first line of contact with the client’s visitors

Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens.

Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use.

Organize and distribute client kitchen supplies.

Maintain inventory control and order supplies as needed
Floor Coordination may include being Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area.

This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
Records Support includes participation with records and information staff in overseeing effective maintenance of records management systems including Interwoven File Creation, RFID File Tagging and Programming, File Retrieval, and Re
– Shelving.
Who you are……
Someone who thrives at providing exceptional customer service
Excellent communicator (verbal and written) with great organizational skills
Detail-oriented with a knack for exceptional quality service
Ability to quickly and effectively learn instructions and apply necessary skills
Ability to manage multiple tasks
Qualifications you bring…….

High School Diploma or equivalent
Minimum of 1-year legal and/or professional level administrative work experience
While Epiq does not have a mandatory COVID-19 vaccination policy as a condition of employment, certain Epiq clients and specifically the client location for this job you are applying for requires all Epiq employees providing onsite services to be vaccinated.
What you can Enjoy at Epiq as a full-time employee……
A great culture of diverse professionals who make each day fun as you solve challenges together
Comprehensive health insurance package
401(k)
Paid Time Off
Tuition reimbursement
Career Development & Opportunity
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.

Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.

In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities.

If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.

Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Job Type: Full-time

Schedule:
8 hour shift
Monday to Friday
Application Question(s):
Successful applicants for this role must be fully vaccinated against COVID-19 as a condition of employment by their start date.

Please indicate here whether you are or will be fully vaccinated against COVID-19 by your start date if selected for this position (Please answer Yes or No)
This is a full time, career opportunity offering a competitive base pay based on qualifications and experience.

Additionally, as a full-time employee, you can enjoy:
A great culture of diverse professionals who make each day fun as you solve challenges together
Comprehensive health insurance package
401(k)
Paid Time Off
Tuition reimbursement
Career Development & Opportunity.
Please list what your pay expectations are here.
THIS EVENT WILL TAKE PLACE VIA TEAMS.
Work Location: Multiple Locations