Vault Teller

Provides high quality front line service to new and existing clients through lobby and/or drive-up facilities. Accurately processes a variety of transactions involving the paying and receiving of funds and is responsible for balancing a cash drawer. Follows established procedures in compliance with applicable laws and policies. Enthusiastically interacts with clients to develop rapport and refer products and services.

Job Requirements:

Responsibilities

·         Provides extraordinary service to all clients.  Represents the company in a courteous, professional manner at all times.

·         Provides prompt, efficient, and accurate service in processing transactions and answering questions in person and over the telephone.

·         Uncovers customer service opportunities and educates clients about product and service alternatives.

·         Processes and settles transactions in an accurate and efficient manner in the lobby or drive-up.

·         Follows all established policies and procedures to include audit, security, and compliance regulations. Maintains teller differences and cash levels within established guidelines.

·         Maintains a high level of product knowledge in order to promote the benefits of additional company services.

·         Enthusiastically assists clients by answering general questions and fulfilling any service requests.  Refers clients to a more knowledgeable or senior team member when appropriate or necessary.

·         Responsible for completing and/or delegating branch administration and operational functions, e.g., completing reports, processing night drop and over the counter transactions, vault management, ATM maintenance and settlement, security systems, ordering and stocking supplies or promotional materials, etc.

·         May occasionally require duties such as working extra shifts, opening and closing the branch, or assignments at other branches.

Knowledge, Skills, And Abilities

·         2 – 5 years of work experience in customer service and/or cash handling experience preferred

·         Familiarity with service standards, product knowledge, operational knowledge of bank operations, negotiability of instruments presented for cash or deposit, and company policies and procedures.

·         Must demonstrate the ability to operate on-line teller terminal, proficiently count currency and coin, and achieve training objectives.

·         Work requires skills necessary to operate general office equipment such as a personal computer and 10 key calculator and other branch equipment such as coin and currency counter or drive-up equipment.

·         Computer skills and knowledge of Fiserv operating platform is needed through experience or on-the-job training in order to assist clients.

·         Analytical ability is required in researching and analyzing data pertaining to problems of a routine nature following standard policies.

·         Strong interpersonal skills are necessary to enthusiastically and graciously serve a diverse group of clients.

·         The ability to speak, read, and write English well enough to comprehend instructions, be understood by clients, and legibly complete standard forms is required.

·         Work requires ability to accurately perform arithmetic calculations using business math.

·         Work may occasionally require duties beyond the normal scope of the job such as working extra shifts or assignments at other offices.

·         Work is under general supervision where standard practice enables the employee to operate alone on routine work, referring questionable situations to supervisor or others.