UX Strategy Lead

829 Studios has been named to the Inc.

5000 Fastest-Growing Privately Held Companies, Boston Business Journal’s Fast 50 (Massachusetts’ 50 Fastest-Growing Private Companies) and HubSpot’s Top Digital Agencies list.

We’re also a certified Great Place to Work®.

Our projects and team members have received recognition from the Hospitality Sales and Marketing Association International (HSMAI), A and other marketing industry publications.

Our clients include venture-backed start-ups, publicly traded companies, non-profit organizations and more.

We’re proud to be working with Stanley Black & Decker, OARS, Micato Safaris, Hilton Hotels, REI, Leave No Trace and many more.

Position Summary

829 Studios is seeking a UX Strategy Lead who collaborates with clients to set the strategic foundation of their websites and digital products.

This includes new website builds, optimizations to current websites (ie: conversion rate optimization, feature recommendations), and digital product optimizations (ie: improving user experience).

You can recommend and execute exercises, workshops, user tests, and documentation to conduct thorough research and put ideas into action.

This position combines team leadership with hands-on work.

It involves consistent client contact, and you are confident in owning presentations and deliverables.

By collaborating with clients and 829’s in-house team of designers, developers, producers, and account managers, you will gather user and competitive research, then translate your insights into project goals.

From there, you craft thorough documentation, guidelines and recommendations that can be presented clearly and persuasively to clients and stakeholders.

You and your team will consistently monitor and measure success, and refine accordingly.

Responsibilities and Duties

• Develop relationships with clients.

  You know everything about your clients’ goals, personalities and priorities.

  You prepare thorough questions and synthesize the insights into innovative human-centered strategies.

  You are confident leading discussions and workshops with both seasoned marketing professionals and newbies.

• Manage and grow a team.

  Mentor and coach other team members within the Experience Design & Strategy Team.

  Review the work of others and provide meaningful feedback.

  This is a leadership role with talented direct reports and the expectation for continued team growth.

• Do the research.

  Conduct competitive and user research through workshops, user testing, exercises, surveys, and any other format that gets you the insights you need.

  You have expert command of a “toolkit” that you can reference based on the needs of a project.

• Craft project roadmaps.

  Prioritize the needs of your clients relative to their objectives and budgets.

  You are experienced in building plans/roadmaps that can be followed to progressively improve websites and digital products.

• Create the architectural foundation of large-scale websites.

  Create sitemaps that account for all pages on a website.

  Support your sitemap with user flow diagrams and page-specific content outlines when appropriate.

  For templated pages, account for all fields/data that will comprise a page.

• Maintain best practices.

  Ensure that protocols are being followed.

  Evolve processes, offerings, deliverable formats and when you see opportunities to make improvements.

Qualifications and Skills

• 8+ years of experience
  – while we will consider candidates with in-house experience, an agency background is preferred.
• A portfolio or previous work samples
  – a portfolio that clearly exhibits the ability to conduct research and translate your findings into extensive documentation like sitemaps, wireframes and roadmaps.
• Exceptional communication, presentation and organizational skills.
• The ability to problem-solve, confidently make decisions and lead projects with empathy and authority.
• An understanding of how websites are built using waterfall and agile processes, and the awareness to collaborate with designers, developers and other personnel when necessary.
• An understanding of integrated digital marketing and its various components.

  The foresight and understanding to loop in additional marketing disciplines when appropriate.

Benefits and Perks

• Healthcare, Dental and Vision.

  Choose from several competitive healthcare plans for both you and your family.

• Virtual Supplemental Healthcare.

  We provide virtual options for accessible supplemental health support to employees and their families, including mental health, dermatology, nutrition, and general medicine.

• 401K + Match.

  401K plan with 4% employer match after one year of employment.

• Paid Time Off.

  Receive sick time and generous paid vacation benefits that increase as you advance.

• Continuing Education.

  Receive a personal budget to attend events and conferences.

• Life Insurance Benefit.

  Coverage to ensure peace of mind for your family.

• Short Term Disability Benefit.

  Injured and unable to come to work?

  We’ve got you covered!

• Commuter Benefits: Allocate pre-tax dollars to pay for eligible work-related transit and parking expenses.

In 1-2 sentences, tell us why you want to work at 829.

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Please provide a link to your online portfolio and/or examples of your work.

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If you were referred by a member of our team, please let us know who.