The Wine Group: Guest Services

JOB SUMMARYBenziger Family Winery, a leader in biodynamic farming and guest experiences, is seeking applicants for a part-time Guest Services position at their Glen Ellen, CA property.

This position is responsible for providing exceptional hospitality and a memorable guest experience by welcoming and directing guests, introducing winery offerings to include tastings and visitation policies, taking and fulfilling reservations and guiding guests to/from experiences.

Must be 18 years or older.ESSENTIAL FUNCTIONSAct as the primary point of contact for all guest interaction and responding to inquiries in a professional, timely and thorough mannerScreen and respond to email and phone calls related to Guest Services, including but not limited to making reservations, answering general questionsGreeting and checking in guests for daily reservations; relaying company policiesEnsure that all guests feel welcome and are given responsive, friendly, and courteous serviceWork collaboratively with Hospitality and Tasting Rooms to organize and manage reservations for the daily customer experienceProvide excellent customer service in all areas: welcome guests, educate and present the portfolio of experiencesUpsell elevated tasting and touring experiencesArrives to work, appointments, meetings, and other work-related functions on time and as scheduled.Utilize POS and reservation systems to manage high volume tour and elevated experience transactions.

Possess a high level of integrity for performing sales transactionsPerform office support functions: filing, copying, mailing, supply orders, etc.OTHER FUNCTIONSThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job.

Duties, responsibilities, and activities may change at any time with or without noticeQUALIFICATIONSMust be 18 years or older upon starting employment.High school diploma or equivalent requiredMust be available to work weekends, special events and holidaysMust hold a valid driver’s licenseComputer proficiency: ability to learn POS and reservation systemsSuperior customer service skills and service drivenMust have strong attention to detail excellent communication, organizational and interpersonal skillsFriendly, positive, and professional disposition when dealing with guests, vendors and team membersBe a team player, working with other associates to reach monthly and daily sales goalsAlways maintain a professional appearanceDemonstrated ability to multi-task, follow-up and work in a fast pace environment under pressurePro-active and thorough in completing existing tasks and pursuing new assignmentsAbility to work independently with minimal direct supervisionDemonstrated reliability, punctuality, and adherence to all safety regulations and operating proceduresPHYSICAL DEMANDSAbility to perform tasks requiring bending, stooping, standing, and twisting in an office environmentWorking environment has exposure to both indoors and outdoorsAt The Wine Group, we are proud to be an equal opportunity employer and we are committed to an environment of mutual respect, diversity and inclusion.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law.