Teller

Company Description

As an independent not-for-profit cooperative financial institution, Launch Credit Union is owned by and operated exclusively for the benefit of our members. Our committed and friendly staff is dedicated to providing excellent service and a comprehensive array of financial products. Our team members are eager to assist members with creative and flexible solutions for all of their financial needs.

As our Credit Union continues to grow, we are always seeking qualified personnel to join our team in providing our members with the quality service they deserve. If you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Launch Credit Union is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Launch Credit Union participates in E-Verify.

Job Description

Teller
Tellers are responsible for providing exceptional service to the members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. Tellers are also responsible for complying will all safety and compliance procedures to protect the assets of the Credit Union and its members, communicating effectively, and promptly resolving member issues.

Primary Responsibilities and Duties

• Processes a variety of transactions (i.e. deposits, withdrawals, transfers, loan payments, check cashing, etc.).
• Examines checks for validity and processes them through Teller Capture. Determines and places applicable holds on checks in accordance with Reg. CC.
• Buys and sells cash.
• Balances cash drawer and checks daily. Accurately accounts for all cash and monetary instruments.
• Verifies the member’s identity and communicates with members according to service standards.
• Educates members on credit union products and services. Identifies member needs for additional products/services and refers them to branch representatives.
• Resolves member issues promptly and professionally.
• Follows all Launch Credit Union policies and procedures.
• Maintains the highest level of confidentiality with all information obtained.
• Reviews alerts placed on member records and responds accordingly.
• Monitors member tracking system and assists members in timely manner.
• Keeps workstation neat and organized.
• Contacts Collections regarding member payments.
• Follows all operational procedures.

Other Responsibilities and Duties

• Assists other tellers as needed.
• Assists Member Services with scanning documents for Optical. Prints Membership Cards and processes check orders.
• Completes the End of Day balance sheet and ensures the branch balances with the Accounting Department. Sorts the daily work for the branch.
• Checks email for updates.
• Processes and balances the ATM and posts night drop transactions.
• Prepares coin bags to ship to Brinks.
• Processes returned mail, and mails Certificate Renewal Notices.
• May assist members with their Safe Deposit Boxes.
• Completes compliance training assignments in a timely manner.
• Attends meetings and training sessions as required.
• Performs other duties as assigned.

Education, Experience, and Skills Required

• A minimum of 12 months of similar or related experience.
• A high school diploma or GED.
• Displays courtesy, tact, and diplomacy during personal contact with others inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Strong written, verbal, and interpersonal skills.
• Mathematical skills. Accurate cash handling skills.
• Proficient with the use of computers. Ability to use a calculator. Initiative to learn new technology and tasks.
• Knowledgeable of various regulations that govern Teller activities, such as, but not limited to Regulations D and CC, the BSA, and the TISA is preferred.
• Ability to work under pressure in a fast-paced environment and multitask.
• Good judgment, decision making, and problem-solving skills.
• Ability and willingness to educate members on credit union products and services.

Benefits

• Medical Insurance (available at reduced cost to employees)
• 401(K) (Eligible first business day of the month following 60 days of employment)
• Paid Holidays
• Paid Training
• PTO (Paid Time Off)
• Tuition Reimbursement (after 1 year of employment)