Technical Writer

Workato is the operating system for today’s fast-moving business. As a high growth company with over 6000 customers, Workato is revolutionizing the integration and automation market with investments from the top 3 SaaS companies – Salesforce, Workday, ServiceNow. Recognized as a leader by both Gartner and Forrester, it is the only AI-based platform that enables both business and IT to integrate their apps and automate workflows across their enterprise with robust security and governance. Some of the world’s top brands including Slack, Grab, Box, Visa, Broadcom run on Workato. We are looking for an experienced Technical Writer to help document Workato Platform. We are looking for a writer with a passion for technology and communication. Workato has a culture that values documentation, which means you will get contributions from engineers, the community, and more! You will make it easy for our user community to create automations and make automation accessible by all roles in a company. Some stuff that we’re looking for, culture-wise: Connection . We deliver exceptional experiences. We build enduring relationships both internally and externally by listening, anticipating needs, doing what is right, and always going above and beyond. Craftsmanship . We are lifelong learners. We approach our work with curiosity and an open mind. We constantly look for ways to improve our products and ourselves, never settling for good enough. Grit . We run towards challenges. If something seems unsolvable, it unleashes our persistence, our creativity, and our ability to move through uncertainty to create a solution. Energy . We embrace joy. We love what we do and bring our best selves to work each day. We seek to share our optimism and compassion with everyone around us. Who we are: Movie actors. Musicians. Athletes. Chefs. Gamers. You name it. We’re a diverse team with diverse interests! At Workato, we’re an open-minded bunch – spreading our mission to help companies focus on things that matter by empowering teams with no-code automation. Workato has also been recognized amongst the “Top 47 Enterprise Startups to Bet Your Career On in 2020” and the “Hottest 13 Productivity Software Startups to Watch in 2020!” by Business Insider. Responsibilities Work directly with Engineering, Product, Support, and Sales to deliver best-of-breed documentation that ensures customer success Produce documentation with unified examples, consistent style, and jaw-dropping quality Work with the marketing team to publish documentation in an SEO-friendly, searchable, browsable, and automated way Document Workato’s core product and key features Write user guides, workflows, and best practices Maintain clarity and structure across documentation Interact with functional teams (PM, CS, and Product Marketing) to formulate the scope and direction of documentation Respond to internal and external feedback to update documentation Requirements Qualifications and Experience 5+ years experience writing technical documentation for a developer audience Excellent writing, editing, and verbal communication skills Ability to work in a modern documentation toolchain, including GitHub experience Experience using reStructuredText, Markdown, or equivalent Experience reading code in languages such as Java or Python Experience using or documenting distributed systems technologies Experience working with open-source development Bachelor’s Degree in English, Technical Writing, Computer Science, Learning Technology, or related field Why Workato? Supportive, collaborative, international team environment that supports remote employees (currently all of us!) Long-term prospects for a professional career in a high growth company Flexible Work culture Be part of a community-oriented organization with a history of giving back Best in class technology tools to empower you to do your best work Support for professional development and continuous learning Wellness programs, including fitness challenges and an occasional company day off to recover from Zoom fatigue Company-sponsored team-bonding activities and team celebrations Employee and Customer referral bonuses All full-time regular employees in the US will also have the following benefits: Workato Stock Options at one of Silicon Valley’s fastest growing startups Health benefits: Medical, dental, vision for you and family Pre-tax benefits: Flexible spending account, 401k, commuter benefits Company-paid life insurance and short/long-term disability insurance Employee Assistance program