Technical Application Analyst

ADP is hiring a Technical Application Analyst I.

Responsible for the ongoing management of specific technology that is used to deliver and support services.

Provide consultation to the applicable business client base, ADP associates, and third-party consultants regarding product capabilities and product problems determining the most effective way to resolve application issues.

Diagnose and resolve functional and technical related product problems for very complex, customized and high-profile clients.

Work closely with various groups to troubleshoot and resolve issues.

Proactively identify potential issues in design, development or changes to application, product or platform.

Develop knowledgebase documentation sharing product knowledge and problem resolution.

Manage support efforts with other associates and groups within ADP.

Create reports and recommendations for the development organization to clearly document product issues and resolutions.

Provide information gained through resolving issues with Development to positively influence product architecture.

Must possess a thorough understanding and background in the utilization of Internet based software and/or utilities.

Must be able to identify problems within the software and provide resolution.

At ADP we are driven by your success.

We engage your unique talents and perspectives.

We welcome your ideas on how to do things differently and better.

In your efforts to achieve, learn and grow, we support you all the way.

If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES: Research and resolve client issues using CRM systems.

Diagnose and resolve issues related to corrupt data, application program code errors, system performance, operating environment or third-party system problems.

Makes proactive client calls to ensure client satisfaction, issue resolution, and client retention.

Proactively identifying potential issues in design.

Takes client calls to guide clients with reporting queries Create Knowledgebase entries and Job Aids; present team learning/training sessions related to areas of expertise or need.

Formulate, prioritize and submit incident, enhancement requests and application modification recommendations to Development for prioritization and deployment in future releases.

Review and provide recommendations and feedback on maintenance release content, product documentation, business design reviews.

Manage the requests and delivery of one-off fixes from development.

Project work to evaluate application, analyze best approaches and provide recommendations for proactive services.

Facilitate and coordinate conference calls with clients, Implementation, Region support, Hosting Services, management, and Development team.

Performs other related duties as assigned.

QUALIFICATIONS REQUIRED: Up to 1 year of software application support/helpdesk experience or reporting experience Bachelor’s Degree or its equivalent in education and experience Preference will be given to candidates who have the following: Excellent oral and written communications and phone skills Demonstrated computer literacy and ability to prioritize tasks/schedules Analytical problem-solving skills Proven ability to manage time, projects, and multiple competing priorities Ability to work under pressure of time constraints, and to prioritize assignments as necessary Ability to read underlying application code based on business technical requirements but may include (Ecode, SQR, PL/SQL, and Java) and have a understanding of program functionality.

Experience with SQL query language.

Understanding of Database Administration, System Architecture, Network Operation, etc., helpful to understand and resolve application issues of highest level of difficulty.

Ability to coordinate the identification and issue resolution efforts among various teams Implementation, Support, Development, and client and management groups Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.

Our goal is to impact lasting change through our actions.

Together, we unite for equality and equity.

ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.