Systems Analyst II

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• Personal Banking
• Private Wealth
• Commercial
• Small Business
• Agility Savings Account

Products and services on this site are provided by the following CIBC U.S.

entities, which are indirect wholly-owned subsidiaries of Canadian Imperial Bank of Commerce (“CIBC”).

Consumer and commercial deposit and loan products and services are provided by CIBC Bank USA, except as provided below. All loans and other extensions of credit are subject to prior approval.

CIBC Bank USA – Member FDIC.

Trust services and investment products are offered by CIBC Bank USA and CIBC Private Wealth Management.

CIBC Private Wealth Management includes CIBC National Trust Company, CIBC Delaware Trust Company and CIBC Private Wealth Advisors, Inc., which also operates under the name “Geneva Advisors.” Trust services and investment products are not FDIC insured, not deposits or obligations of, or guaranteed by, CIBC Bank USA or CIBC National Trust Company, and are subject to investment risk, including loss of principal.

Commercial real estate products and services offered by CIBC Bank USA and CIBC Inc.

CIBC Capital Markets is a trademark brand name under which CIBC and some of its subsidiaries, including CIBC World Markets Inc., CIBC World Markets Corp.

and CIBC Bank USA, provide different products and services.

Capital Markets products are not FDIC insured; not deposits or obligations of, or guaranteed by, CIBC Bank USA; and are subject to investment risk, including loss of principal.

This website is not intended for use by residents of the European Union (EU).

Posted Date 1 month ago (9/16/2021 10:41 PM)

ID 2021-6256

# of Openings 1

Overview

CIBC is a leading North American financial institution with 10 million personal banking, business, public sector and institutional clients.

CIBC offers a full range of advice, solutions and services in the United States, across Canada and around the world.

In the U.S., CIBC Bank USA provides commercial banking, private and personal banking and small business banking solutions and CIBC Private Wealth Management offers investment management, wealth strategies and legacy planning.

CIBC works to help you make your ambitions a reality with a team that is committed to being always professional, genuinely caring and collaborates to find simple solutions as we build our relationship-focused bank for the modern world.

Every year, CIBC is recognized for its business success, community commitment and employee initiatives.

We are proud of this success and are committed to creating an inclusive workplace and an environment where all of our team members can excel.

Responsibilities

Overall Job Purpose:

This position is responsible for support and maintenance of CIBC’s hosted applications and interfaces from both a technical and business perspective.

The Systems Analyst works with the business toward understanding their use of applications and technologies.

He/she plays an integral role in working with the vendor on the installation, configuration, system integration testing and evaluation of new, enhanced and upgraded technologies producing deliverables related to specific projects.

He/She provides the day-to-day support of applications and interfaces through troubleshooting issues and working with the vendors on quick resolution.

He/she partners with the vendor to ensure quality services and solutions meeting defined SLAs.

Other responsibilities include creating metrics to identify trends, assist Compliance and Security to ensure systems are functioning in accordance with applicable laws and regulations, etc.

This position may provide support for other applications, as required.

Essential Duties and Responsibilities:

30%
– Responsible for day-to-day support and maintenance of hosted applications and interfaces partnering with vendor(s) to ensure quality services.

Includes troubleshooting and resolving system-related production issues, working with vendors to identify root cause and ensuring fixes/solutions are implemented with quality meeting SLAs.

Act as a liaison between the vendors and business ensuring timely resolution and follow-ups of work activities.

Assist Compliance and Security to ensure applications are functioning in accordance with applicable laws and regulations.

25%
– Perform administration and configuration of systems; such as mortgage/loan origination systems, wire operation systems, etc.

Create change requests and apply approved change requests to system functionality and configuration.

Works with application development on APIs and required interfaces.

25%
– Partners with vendor(s), business liaisons and others to understand both business and system requirements.

Modify, enhance and/or create solutions to meet business requirements.

Review, plan, test and implement system upgrades and enhancements.

Review system patches and updates by vendor to ensure minimal system impact.

Participates on project teams producing quality and timely deliverables.

Perform unit testing of solutions prior to moving to production.

10%
– Builds and leverages metrics, incident reports, availability reporting and trends to decrease overall system downtime and improve systems operations.

Produces reports to monitor enhancements, upgrades and patches to the environment.

10%
– Builds and/or maintains system, end user, support and training documentation, procedures and guidelines for the LOBs, Application Support team, Service Desk and others.

Other duties as assigned and support of other applications.

Other info:

Supports hosted applications for mortgage, loan services, wire operations and other business areas.

May participate in formulating and documenting policies.

Responsible for creating procedures and technical documentation.

Day-to-day operations and solutions of technical issues are part of their decision-making process.

New technology and solutions would be approved by the business, Architect and Technology Services management.

This position is responsible for building a strong business relationship with the vendors and working with vendors on meeting SLAs.

In addition, this role will be involved in gathering and understanding business requirements; and then recommending solutions to the business.

At this level, the individual has proven skills and knowledge across a variety of systems and platforms; and he/she can quickly identify root cause of problems in the environment.

He/she implements effective solutions through self-directed decision making and guide others in problem solving activities.

Qualifications

Experience:

Required – 1 to 3 years and 4 year college degree

Preferred – 3 to 5 years

Preferred
– experience with lending origination application Encompass

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