Surgery Scheduler

Reach your full potential with a career at City Hospital at White Rock! We have been proudly serving the White Rock community since 1959. Approximately 7 miles northeast of downtown Dallas, City Hospital is a community-based, premium hospital in the heart of the White Rock community. Our Hospital enjoys the partnership with top-class network of physicians, surgeons and caregiving staff representing the best Texas healthcare has to offer.We are currently seeking Full Time Day (7AM-7PM) Patient Access Representatives. The Patient Access Representative is the first point of contact for patients entering the facility. The Patient Access Representative’s responsibilities include accurately collecting patient demographics, preparing admission and discharge documentation, explaining policies and procedures, and handling patient queries, concerns, and complaints. The Patient Access Rep will work with clinical staff to ensure each patient is treated professionally, with the highest level of customer service and respect.EDUCATION/CERTIFICATIONS: Minimum of two years of face to face customer service experience is required. High school diploma or equivalent is required; some college is preferred Experience providing customer service to patients and their families is preferredKNOWLEDGE/SKILLS/ABILITIES: Ability to incorporate excellent customer service skills in dealing with patients, personnel, physicians, and peers. Must be self-driven and possess the ability to work in teams with minimal daily supervision. Ability to work in a fast-paced, professional environment. Ability to communicate in a clear, concise, and organized manner and interpret a variety of instruction furnished in written, oral, diagram, or schedule form Proficiency in Microsoft Office is required (Word, Excel, and Outlook)City Hospital at White Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, City Hospital at White Rock complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.City Hospital at White Rock expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of City Hospital at White Rock’s employees to perform their job duties may result in discipline up to and including discharge.