Southwest Key Programs: Performance Improvement Specialist Ii

Job Summary:: The Performance Improvement Specialist works closely with the Director, Performance Improvement and supports SWK HQ to implement and support program quality management (QM), performance improvement, and evaluation.

The Performance Improvement Specialists works on initiatives to centralize inter-departmental regulatory compliance to promote organizational efficiency and communication.

She/he develops tools and processes to promote data integrity and program effectiveness, provides project management on internal evaluation projects, and contributes to organizational-wide continuous performance improvement activities.

This position also supports the Director to manage the evaluation of data and embraces evaluative thinking that includes posing thoughtful questions about data and data processes, receiving feedback from key stakeholders, reflecting on the data, and using data to support performance and practices of staff and programs.#SWHQEssential Functions::Serve as the primary contact and manager for Southwest Key Programs accreditation (and re-accreditation).Facilitate and support the establishment and maintenance of Quality Committees.Contribute to compliance, monitoring, learning and evaluation using existing and future quantitative and qualitative data to review, analyze, provide recommendations, and follow-up on action steps.Implement and support evaluation project management across the organization.Act as a liaison with all project team members including staff and leadership, external and internal evaluation team members, clients and community members, funders, and stakeholders.Responsible for reporting on program performance and effectiveness to stakeholders throughout the organization including funding sources, all levels of company staff, the governing body and the community at-large.Plan, schedule, and track project tasks, timelines and milestones using appropriate tools.

Monitor potential barriers to project task and milestone completion and proactively report barriers as appropriate.Offers guidance and leadership for new evaluation projects.Prepares and presents data visualization reports.Translates data results into meaningful program information to support a collaborative data driven culture, best practices, and results.Develops and facilitates staff training as needed, ensuring appropriate content for all levels of user capabilities and learning styles.Supports the use of valid and reliable tools, or modifies existing tools to support data collection and program effectiveness.Supports the quarterly collection, review, and presorting of defined quality indicators across the organization.Other Functions::Works as part of team to administer and maintain organization-wide QA data, tools and reporting.Able to react to change productively and handle other essential tasks as assigned.Qualifications and Requirements::A Master’s degree and/or a Bachelor’s degree with up to (5) years of experience in social services.Proficiency with technology along with the ability to learn new software quickly.

Should have strong, demonstrable general computer skills and knowledge of software such as MS Windows, the MS Office Suite, and anti-virus/malware programs as well as experience with reporting database software, such as Business Objects and statistical analysis software, such as SPSS.

Strong familiarity with project management software, such as MS Project or Asana.2+ years direct work experience in a project management capacity.Ability to communicate effectively and efficiently in various media to all levels of staff.

Includes staff collaboration and training.Ability to communicate in various media with internal and external stakeholders, including but not limited to: executive management, funding organizations, academic partners and vendors.Ability to problem-solve and utilize critical thinking skills to address challenges.Ability to work rapidly and be an independent and fast learner.Experience and knowledge in research and evaluation of interventions from an evidence-based perspective.PreferredKnowledge of Salesforce software.Bilingual.Experience in staff training, customer service and teaching.Experience leading cross-functional teams.Familiarity with IRB protocol and rules.Physical Demands::Must be able to read, write, and communicate.

While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands.

Expressing or exchanging ideas by means of the spoken word.

Must be able to lift up to 20 pounds.Work Environment::General office environment with moderate noise.

This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time.

A busy environment with many unscheduled interruptions.

Frequent computer use at workstation for extended periods of time.

Public contact position requiring appropriate business apparel.