Service Desk Engineer

Location: South Bend, IN

Who We Are

Aunalytics is a data platform company delivering answers for business.

Aunalytics provides Insights-as-a-Service to answer enterprise and midsized companies’ most important IT and business questions.

The Aunalytics® cloud-native data platform is built for universal data access, advanced analytics, and AI; unifying disparate data silos into a single golden record of accurate, actionable business information.

Its Daybreak industry intelligent data mart combined with the power of the Aunalytics data platform provides industry-specific data models with built-in queries and AI to ensure access to timely, accurate data and answers to critical business and IT questions.

Through its side-by-side digital transformation model, Aunalytics provides on-demand scalable access to technology, data science, and AI experts to seamlessly transform customers businesses.

Position Overview

As a Service Desk Engineer, you will work in a client-facing role to design, implement, troubleshoot, and maintain the critical IT infrastructure that our clients rely on.

You will identify, research, respond to, and resolve complex technical problems; serving as the second layer of support for clients who call the Service Desk with technical questions, concerns, and requests.

Essential Duties & Responsibilities:
Working directly with managed services clients to assist in managing IT environments
Onboard clients, document environments, and setup monitoring and alerts
Provide general support to all clients as needed
Provide Tier 2 escalation support for Service Desk and Managed Services incidents, service requests, and changes
Ensure recurring / preventative maintenance plans are defined and implemented for managed services customers
Other duties as assigned

Preferred Skills:
Bachelor of Science degree in Computer Science, Information Systems, or related field
– or an equivalent combination of education and experience
3-5 years’ experience working with servers, networks, desktops, laptops, and troubleshooting networked environments
Strong background in Microsoft Office 365
Experience with Active Directory, software installation/removal, data backups/restores, antivirus/firewalls/security, Internet/networking/wireless connectivity
Experience with remote access, UPS’s, print servers and printer maintenance and repair
Excellent interpersonal, written, and verbal communication skills required.

Prior communication with C+ level executives a plus
Resourceful in getting things done, self-starter, productive working independently or collaboratively – ours is a fast-pace entrepreneurial environment with performance expectations and deadlines
Share our values: growth, relationships, integrity, and true grit

What’s in it for You?

Opportunity to work with a rapidly expanding tech company in the booming field of data science and cloud computing, alongside some of the brightest minds in the industry
Opportunity to work with cutting-edge technology in a casual, fun environment
Opportunity to be a part of a local company committed to making a difference in our community
Chance to work with a rapidly expanding tech company
Flexible schedule and paid time off
Free snacks and an unlimited supply of coffee
Social events such as happy hours, game nights, holiday parties, birthday celebrations, movie days, ice cream sundae bars, fancy coffee carts, company softball team, etc.

Competitive salary and benefits package including health, vision, dental, and life insurance and 401K with company match

To Apply:
Please email your resume to Mary Jo Ogren at mjogren@graham-allen.com or visit https://aunalytics.com/careers/.