Service Coordinator (Scheduler)

Home Instead ®

Service Coordinator (Scheduler) Job Description

Duvall Downing, LLC d/b/a Home Instead®

Home Instead® is looking for an energetic, yet steady multi-tasker to join us in our mission to enhance the lives of aging adults and their families. The Service Coordinator role connects our caregiving workforce with our senior clients and is a key player on our administrative team. The Service Coordinator has responsibility for scheduling our professional caregivers to provide the highest quality service to our clients, with an emphasis on creating extraordinary relationships. This work requires individuals who are excellent at juggling multiple tasks across the course of a day, quick-on-their feet problem solvers, remain cool under pressure, and thrive in an environment where time-sensitive demands are the “stuff” of everyday work. Our office culture emphasizes the importance of being team-focused and great communicators as we work toward achieving the mission of providing the highest quality client and caregiver workforce experiences and living the values that set Home Instead apart.

Education/Experience Preferences/Requirements:

• 2-year Associate or 4-year Baccalaureate degree preferred
• 2 years of experience using a web-based system for scheduling or other similar information-driven and fast-paced process preferred
• One year experience in home care or senior-related industry preferred (an equivalent combination of education and work experience may be considered)
• Must possess a valid driver’s license

Benefits:

• 12 days of personal time off (PTO), to increase incrementally with years of service
• 7 paid holidays
• 401k Plan (eligible to participate after 1 year of employment, 5% match)
• Eligible for bonus plan structures
• VirtualMe (telehealth program) is offered at time of employment
• Office hours Monday through Friday, 8:30 am to 5:00 pm; please note: additional time in the office or after hours (from home) may be needed to fill open shifts (e.g., last minute call-out) or complete communication with caregivers or families

Home Instead® in Tolland, CT is an independently owned and operated, non-medical home care agency that offers many different types of in-home care individualized to meet the needs of family members. The Home Instead network has been delivering in-home care for 27 years.

Please see homeinstead.com/713 for more information about our agency.

Job Requirements:

Primary Responsibilities:

• Create and maintain client and caregiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships
• Monitor, mediate, and log all client and caregiver activity utilizing our web-based system
• Follow up with internal staff regarding all client and caregiver issues to ensure challenges are resolved
• Train and supervise a team of On-Call staff to manage all calls and resulting activities outside of office hours
• Provide back-up to On-Call staff as needed to ensure problem-resolution

Secondary Responsibilities:

• Document and communicate to team information about client and/or caregiver concerns regarding client status and/or scheduling matters
• Document and communicate to team information as part of client and/or caregiver employment inquiry process
• Participate as needed in quarterly caregiver meetings
• Perform all other functions and responsibilities deemed necessary