Senior Workforce Planning Analyst – Remote

This job understands and supports the business information needs of the company and its stakeholders in making human capital decisions and in managing employees.

The incumbent works with senior staff, business leaders, and support partners on using data to identify skill gaps and develop workforce strategies
– creating additional talent pipeline programs and establishing robust career pathing and skill mapping.

Takes part in implementing internal programs to build critical skills throughout the organization that enables us to meet customer needs and increases employee engagement and retention.

The incumbent collaborates with technology partners regarding the use of systems, programs, software and other tools associated with workforce planning and analytics.

ESSENTIAL RESPONSIBILITIES

• Prepare and analyze data related to the workforce in order to support staffing decisions.

Understand the Company’s strategic and operating plans, cost targets, and workforce utilization requirements.

Serve as a subject matter expert on workforce planning methodologies and associated tools/reports; makes recommendations for workforce-related decisions.

• Recommend, develop, and implement metrics and other measurements for workforce productivity, ROI, HR program effectiveness, etc.

to improve business results.

Participate in regular forums and interactions to educate and hold business leaders and support partners accountable for timely workforce-related decisions and actions.

• Participate in data gathering, needs assessments, staff modeling, cost-of-workforce assessments, and survey processes to provide business intelligence that produces actionable insights.

Directly supports senior workforce planning and workforce management staff, and supports business leaders in a matrixed format.

Establish close partnerships and works within service level agreements with not just business leaders but also internal partners critical to staffing: including Finance, HR, Learning and Development, and Onboarding.

• Support design and implementation of KPI’s that serve as catalysts for change by helping leaders and managers make data-driven decisions about their workforce (e.g., turnover, span of control, headcount demographics, staffing efficiencies, engagement measures, risk-of-leaving for high performers, effectiveness of hiring processes).

• Develop and deliver presentations to partners and business leaders regarding workforce dynamics and metrics that impact business outcomes (e.g., improve the effectiveness of customer-facing staff, identify specific competencies that drive better business results, reduce turnover in key positions, attract and retain a diverse workforce).

• Participate in ad-hoc projects per the direction of Leadership and the Workforce Consultant adding in properly addressing the needs of the organization. 

• Other duties as assigned.

EDUCATION

Required

• Bachelors Degree in Business Administration/Management, Human Resources Management, Statistics, Industrial Engineering or related degree

EXPERIENCE

Required

• 5
– 7 years of Business Intelligence experience

• 5 -7 years of Data Analytics experience

Preferred

• 5
– 7 years of Capacity Planning or Staffing Models experience

SKILLS

• Process Improvement

• Data Gathering and Analysis

• HR Policies, Standards and Procedures

• Human Resources Consulting

• Influence and Persuasion

• Collaborative Problem Solving

• General Computer Skills

• Written & Oral Presentation Skills