Senior Site Reliability Engineer

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology.

Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners.

These partners provide Datto solutions to over one million businesses across the globe.

Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace.

With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore.

Learn more at datto.com .

We’re looking for a motivated, self-starting, Sr.

Site Reliability Engineer to help pioneer this role at Datto.

The Sr.

Site Reliability Engineer attaches to our Core Products Team, which maintains and develops new features for all of Datto’s backup appliances (75K devices and growing quickly).

The backup device is a physical or virtual appliance that takes block-level backups of Windows, Mac, and Linux machines, turns them into raw disk images and stores them on a local ZFS-based disk array.

In the case of a disaster, our customers restore these backups/disk-images instantly as KVM-based virtual machines, iSCSI targets, Samba shares, and many other formats.

We also offer a virtual VMware/Hyper-V-based appliance and integrate with their hypervisors.

We write code in modern Symfony-based PHP (with some Python and C++ sprinkled in), and we strongly rely on our Ubuntu-based Linux stack.

We do amazing and exciting things every day, such as detecting when a VM has booted successfully, injecting drivers into the Windows registry before boot, and generating vmdk files on the fly.

On top of that, we work with many low-level technologies, such as hypervisors and the ZFS filesystem.

This is not your average PHP webdev gig You will report to the Sr.

Director of Software Engineering.

Does This Describe You: You’re a technical expert A Look Inside the Job: Collaborate with Product and Software Development teams to determine the Core products reliability strategy including Service Level Objectives (SLOs) and Indicators (SLIs) Guide product reliability improvement through monitoring, alerting, and application of software development best practices Collect SLI metrics and establish monitoring based on SLO thresholds and other product requirements Establish and configure transaction volume, traffic, performance, and error rate monitoring including alert thresholds, capacity planning, and performance impact analysis You will participate in SRE software engineering, writing code for the continuing reduction of human intervention in operational tasks and automation of processes Troubleshoot complex issues quickly and effectively Develop a balanced on-call program with appropriate staffing Communicate with Users, Support, and Development teams in the event of an incident Diagnose and develop root cause solutions for failures and performance issues in our production environment About You: Bachelor’s degree in Computer Science or equivalent experience Strong root cause analysis and troubleshooting competency Experience working with automation and data-driven analysis Experience with OOP languages such as Java, PHP, C#, or C++ Solid understanding of Objection Oriented Programming fundamentals Bonus Points: Experience with distributed systems, hypervisors or file systems At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including: By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.

We collect and store your data in accordance with our Recruiting Privacy Practices .

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for any employer?

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Demographic Questions Individuals seeking employment at Datto are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider answering the following questions.

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Your responses to any of the following questions will be anonymized and only used to improve Datto’s diversity and inclusion initiatives.

These responses will not be used / reviewed in connection with your application for employment.

I identify my gender as: Man Woman Agender Androgynous Bigender I prefer not to say I prefer to self-describe I identify as transgender: No Yes I prefer not to say I prefer to self-describe I consider myself a member of the LGBTQ community Yes No I prefer not to say I identify my sexual orientation as: Asexual Bisexual Gay Heterosexual Lesbian Pansexual Queer I prefer not to say I prefer to self-describe I identify my ethnicity as: American Indian / Alaskan Native African American / Black East Asian (including Chinese, Japanese, Korean, Mongolian, Tibetan, and Taiwanese) Hispanic / Latin Middle Eastern Pacific Islander South Asian (including Bangladeshi, Bhutanese, Indian, Nepali, Pakistani, and Sri Lankan) Southeast Asian (including Burmese, Cambodian, Filipino, Hmong, Indonesian, Laotian, Malaysian, Mien, Singaporean, Thai, and Vietnamese) White I prefer not to say I prefer to self-describe Veteran status: I am a veteran I am not a veteran I prefer not to say I prefer to self-describe I have a physical disability: No Yes I prefer not to say I prefer to self-describe Your full LinkedIn profile will be shared.

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