Senior Application Administrator (14210)

Senior Application Administrator (14210)

The Senior Application Administrator is primarily responsible for installing, administering, testing and maintaining the University’s Enterprise Resource Planning (ERP) system, Ellucian’s Colleague.

Additional responsibilities include analysis, deployment, debugging and testing of ERP interfaces and integrations with external systems and applications, such as the Data Warehouse, the University’s Web Content Management System (CMS) and the Web Portal.

The incumbent will be involved in the gathering of functional and technical requirements, and the deployment and maintenance of ERP modules and other enterprise applications.

Essential Functions

• Requirements gathering, solution assessment and design: Define best practices in application management and security.

  Coordinate with developers and systems engineers to establish proper software configuration and maintenance procedures.

  Provide comprehensive technical consultations to business units and IT management and staff on all phases of the project development cycle, and business processes, policies, procedures, and methods.

  Assist with development efforts for multiple high/medium/low priority projects simultaneously, with responsibility for requirements analysis, solution planning, design and development, managing project progress and reporting status proactively.

• Application Administration: The incumbent is responsible for patch scheduling and installation, performance assessment and optimization, and the scheduling and coordinating of application jobs.

  Also documents application installation and maintenance procedures including the applications CommonSpot, Informer, and Ellucian.

• Application Testing and Implementation: Perform operational readiness and production readiness assessments of application releases and patches.

  The Administrator plans out the entire process with users, developers and analysts to work on upgrading and testing of applications.

• Provides technical support: Assess technical support requests and perform troubleshooting to resolve user issues when possible.

  Contact vendors from Ellucian, CommonSpot, Informer, etc., when larger scale problems come up to fix these issues.

  The administrator also works to fix any issues with the Portal.

• Other duties as assigned.

Supervisory Responsibility

• No supervision of personnel
• The Senior Application Administrator reports to the Senior Director of Enterprise Infrastructure.

Position Type/Expected Hours of Work

Full Time

Exempt

Salary Range

Commensurate with experience

Required Education and Experience

• Bachelor’s degree in Information Systems, Human-Computer Interaction, or related field, or bachelor’s degree in another field and three years of progressive software application administration experience.
• 5+ years of increasingly responsible technical experience with an Enterprise system such as Ellucian’s Colleague or another system.
• Experience in providing technical support and application management in Enterprise Systems including release and patch installation and testing.
• Demonstrated knowledge of application security best practices.
• Experience in setting up data refreshes, application upgrades, code migrations, change control, release management and performing performance assessment and tuning activities.
• Excellent interpersonal and communication skills.
• Demonstrated ability to function independently as well as work with a team in a collaborative environment.
• Ability to create and maintain articulate, structured technical documentation.
• Commitment to diversity and to serving the needs of a diverse population.

Preferred Education and Experience

• Experience with High Capacity web systems/ High volume transactions is a “good to have” in this role.
• Experience with SharePoint is a plus.
• Experience with managing a Web Content Management System is a plus.
• Experience in databases such as SQL Server and Oracle will be beneficial.
• Experience in a higher education environment is preferable.

Additional Eligibility Qualifications

This position will not include the luxury of having tunnel vision for any one area; rather, this individual will need to exhibit excellent judgment on how to prioritize between focusing on existing versus new applications and between features, architectural improvements, and operational excellence.

A self-starter who insists on creating innovative solutions and has the ability to practically apply best-practice web technologies to meet business objectives will succeed in this role.

Hiring offers for this position are contingent on successful completion of a background check.

Click here to learn about American University’s unique benefit options.

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American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations.

The university prohibits discrimination and discriminatory harassment (including sexual harassment and sexual violence) against any AU community member on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information, or any other bases under federal or local laws (collectively “Protected Bases”).