Senior Analyst, Revenue Management Systems

Title Senior Analyst, Revenue Management Systems

Department Network Planning & Revenue Management

City Phoenix

State AZ

Part-Time No

Part-Time Weekend No

Description

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve.

Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Position Overview

The Revenue Management Systems team leverages and shares revenue management system knowledge across the user community, and performs modifications and ongoing maintenance to ensure data integrity and system reliability.

The Analyst plays a key role in overseeing all aspects of Hawaiian’s revenue management system, continuously driving enhancements and improvements to maximize revenue, advancing analyst productivity and achieving business objectives.

Key Responsibilities

• Optimize revenue management system performance, in close coordination with the Pricing & Revenue Management community
• Serve as core role in projects to modernize Hawaiian’s revenue management system
• Lead rollout of system upgrades, testing, and training
• Develop, maintain, and deliver RMS training curriculum for Revenue Management recurrent and new hire training
• Serve as in-house expert on department processes and methodology standards for Hawaiian’s revenue management system, assisting the user community with questions relating to system capabilities and functionality
• Maintain the revenue management system, leading troubleshooting, and incident resolution
• Maximize system performance through data-driven analysis and evaluation of functionality, highlighting areas for improvement and expected benefit
• Collaborate with the Pricing & Revenue Management team to identify opportunities for system improvement and optimize analyst-system interactions
• Partner with the revenue management system vendor to continuously enhance and upgrade system capabilities to suit business objectives
• Other duties/projects assigned by Manager

Requirements

Minimum Requirements

• Bachelor’s degree in a technical field (Revenue Management, Operations Research, Analytics, Computer Science, Mathematics, Engineering, etc.), or equivalent experience
• Three years of experience in an analytical role with 18 months or more in a revenue management setting, including system support and administration (e.g.

  Sabre Revenue Manager, PROS RM Advantage, Amadeus Altéa Segment Revenue Management)

• Expertise in revenue management concepts and data flows
• Demonstrated strong partnership and relationship-building skills
• Demonstrated strong written, verbal communication, and presentation skills, particularly related to translating complex concepts for non-technical audiences
• Experience in data analysis, and practical interpretation of measured outcomes
• Must have received the COVID Vaccine by date of hire

**All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test.

Preferred Qualifications

• Graduate degree in a technical field (Revenue Management, Operations Research, Analytics, Computer Science, Mathematics, Engineering, etc.), or equivalent experience
• Demonstrated strong leadership skills
• Demonstrated experience in managing complex projects or processes
• Hands-on experience designing and delivering a training program
• Experience in Data Visualization tools such as Tableau and Power BI
• Working knowledge of SQL programming and reporting

About Hawaiian Airlines

Hawaiian® has led all U.S.

carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S.

Department of Transportation and was named the #1 U.S.

airline by Condé Nast Traveler’s 2021 Readers Choice Awards.

Consumer surveys by Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi.

Now in its 92nd year of continuous service, Hawaiian is Hawaiʻi’s biggest and longest-serving airline.

Hawaiian offers approximately 130 flights within the Hawaiian Islands, daily nonstop flights between Hawaiʻi and 16 U.S.

gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Japan, South Korea, Sydney, and Tahiti.

As a result of the COVID-19 pandemic, Hawaiian’s Auckland and Brisbane flights remain suspended.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats.

HawaiianMiles members also enjoy flexibility with miles that never expire.

Hawaiian Airlines, Inc.

is a subsidiary of Hawaiian Holdings, Inc.

(NASDAQ: HA).

Additional information is available at HawaiianAirlines.com .

Follow Hawaiian’s Twitter updates (@HawaiianAir ), become a fan on Facebook (Hawaiian Airlines ), and follow us on Instagram (hawaiianairlines ).

For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom .

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here .
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

  However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

  41 CFR 60-1.35(c)