Senior Account Operations Analyst

Essential Job Functions:

The primary focus of the Senior Account Operations Analyst will be to design, develop and deliver solutions through understanding current and future state Glytec customer management needs (Marketing, Sales, Customer Success, Partner Growth, Delivery, Support, Finance and Contracting).

This will be accomplished by partnering with key stakeholders to achieve improved productivity through a collaborative and consultative approach.

The Senior Account Operations Analyst duties would be as follows:
Works with key stakeholders in determining commercial improvements to better support changing needs and processes.
Helps develop the implementation plan of the commercial systems roadmap.
Administer fields and relationships, workflow rules, approval processes, page layouts, security, validation rules, email, and custom buttons and links.
Maintains the functional areas of data management, forecasting, contacts, campaigns, opportunities, proposals, dashboards and reports.
Develops training materials and facilitates end user training sessions on Salesforce (initial training & ongoing reinforcement training) and other applicable systems.
Maintains system metrics to track trends in usage and adoption.
Supports Sales in sequencing efforts
Understand additional tools needed for integration and deploy tools to support process improvements.
Keep abreast of new Salesforce features and functionality enhancements
Competencies:

Minimum Requirements: You confirm that you meet the following requirements for the Senior Account Operations Analyst position:

Education
BA in Business Analytics or Information Systems from accredited 4 year college/university
Knowledge
4-6 years administering Salesforce (Salesforce Administration Certified preferred)
Experience integrating Salesforce with marketing, communication and other systems.

(Hubspot a plus)
2-3 years designing and developing processes in a fast paced agile environment
Demonstrated understanding of business process development and project management life cycle
Skills
Self-motivated & detail orientated
Experience with managing operational focused projects
Strong technical aptitude for data management
Proficient with MS Excel & MS Visio
Strong analytical and problem-solving skills
Strong written and verbal communication skills
Working Conditions
Travel between offices may be required.
On occasion, nights and weekends may be required to achieve the goals of the commercial team.
Additional Notes

The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type: Full-time

Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift
COVID-19 considerations:
At the moment, we are working remotely due to COVID.

Education:
Bachelor’s (Required)
Experience:
Salesforce: 4 years (Required)
Work Location: One location