Seasonal Guest Experience Ambas II – Stoneridge

Purpose:

By adhering to Welk Resort’s I-Serve service standards, The Guest Experience Ambassador II (GEA II) is responsible for providing excellent customer service and creating an exceptional experience to all guests of the Stoneridge Preview Center.  The GEA II must be able to communicate effectively, deliver necessary information, and maintain functionality, efficiencies, cleanliness, and safety of his/her assigned zone (1-3). This is a full-time position.

Essential Duties and Responsibilities (other duties may be assigned):

Resort Wide:

• Consistently follow the I-Serve standards at all times.
• Follow all company and department policies and procedures.
• Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.
• Adhere to attendance policy and report to workstation at scheduled start time.
• Propose ideas or find ways to improve services, systems, and/or procedures.

Department:

• Verify and record preview center guest’s information.
• Effectively support Mainline Sales rotation.
• Assemble gifting elements for guests, manage gifting inventory and have working knowledge of all premiums.
• Handle guest challenges and communication (i.e. NAA, NQ’s, overflow, etc.)
• Balance deposits and safeguard cash.
• All other duties as assigned.

Qualifications:

Role requires total responsibility management and diligent record keeping (liability forms, inventory, order forms, etc.). Physical demands: must be able to lift 20 lbs. Flexible schedule required.

Education and/or Experience:

High school diploma or general education degree required (GED). Some college or 1-2 years of customer service experience preferred.

Language Skills:

Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or associates of the organization.  Excellent communication skills required. 

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.  Ability to make decisions that are in the best interests of the company.  Ability to be flexible and easily adapt to change.  Ability to establish and maintain effective working relationships with co-workers, field personnel and sub-contractors/vendors.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, and crawling and climbing.

Work Environment:

The work environment for this position is fast paced, high guest volume and customer service oriented.