Reservationist

The Restaurant Reservationist is responsible for taking and confirming reservations, directing calls appropriately and delivering highest levels of customer service.

Responsibilities:
Accountable for taking reservations for restaurant

Increase the occupancy and average spend of the Restaurant
Maximize use of table inventory
Resolves customer requests and questions
Respond to any guest concerns and ensure solutions are in the best interest of the guest and the restaurant
To inform managers of any complaints / comments / perceived issues.
Motivate and exceed guest expectations
Continuous communication with FOH manager to discuss and relay any changes and special requests for guests
Ensure consistent reporting to senior management
Report, analyze and drive business to ensure consistently busy days and services

Preferred Requirements:
Minimum 2 years professional experience
Expert knowledge of guest information reservation system
Must possess excellent and effective verbal and written communication skills
Strong sales, interpersonal, and organizational skills

Proficiency in Microsoft Office applications (Excel and Word)
Able to work in a fast-paced environment
Multi-lingual a plus
Strong leadership, interpersonal, communication, problem solving and creative solution generation skills
INDFOH