Reservation Agent

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Caf Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.We are looking for… an experienced and organized Purchasing/Receiving Clerk. Our ideal candidate thrives in a non-stop environment, has a can-do attitude, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes. The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.Our culture is entrepreneurial, team-oriented & creative. Unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.Core Essential Functions• Greet guests in a warm, personable, sincere, and friendly manner.• Provide guest with information they inquire about (i.e. hotel’s information, nearest spa, etc.).• Answered incoming calls and assisted with reservations, confirmations, room requests, and questions.• Make calls, schedule recreational activities on behalf of guests on their chosen location.• Process guest’s reservation requests.• Anticipate guest’s needs and create personal and memorable experience and solutions.• Collaborate and communicate with all departments to ensure seamless guest satisfaction.• Comply with all company policies and procedures.This position requires the following knowledge, skills and abilities• Hotel Experience is not required – Fun and welcoming personality is a MUST• Ability and willingness to learn and maintain knowledge of current hotel and nearby events information• A minimum of 1-2 years hospitality experience is preferred but not required• Prior experience as a reservation agent is highly preferred• Excellent communication skills; both verbal and written is a MUST• Possess poise, elegance and calm demeanor in all situation• Exceptional Organizational skills