Provisioning Coordinator

Neustar is an information services and technology company and a leader in identity resolution providing the data and technology that enables trusted connections between companies and people at the moments that matter most.

More information is available at .

Job Requisition:

R-3816 Provisioning Coordinator (Open)

Primary Location:

RESTON

Job Description:

Neustar is an information services and technology company and a leader in identity resolution providing the data and technology that enables trusted connections between companies and people at the moments that matter most.

More information is available at .

The Business Process Operations (BPO) staff of dedicated customer project port specialists support local number portability and access delivery in the US and internationally for many of the top phone and cable companies.

We have a local team specializing in project port handling, including project negotiations, order segmentation and coordination.

We are experts in fallout management and order resolution for agreed upon fallout scenarios.

Here’s How You’ll Make A Difference:

• Proactively manage a base of existing customers with direct accountability for customer satisfaction.
• Ensure successful and timely support of services offered to the end customer within the service level agreement.
• Coordinate internal resources necessary to ensure any client or provisioning issues
  – service, technical, etc…are resolved efficiently and effectively.
• Effectively communicate with internal teams-account managers, engagement managers, product team, Operations, BPO, vendors, etc…to drive improvements.
• Accept feedback/education on processes and enhancements delivered via QA, email, meetings, and face to face.
• Professionally resolve escalated issues confidently and in a timely manner, showing a proper sense of urgency.
• Demonstrate leadership skills including but not limited to coaching, providing feedback, handling difficult situations, supporting management, etc.

What You Bring to the Table:

• 3+ years of experience in a client-facing role: sales, consulting, account management, support, etc, including telecom and/access delivery experience…
• Previous experience with ticketing and helpdesk software including escalation assignments
• Excellent interpersonal, customer relations skills desired
• Intellectual curiosity, attention to detail, excellent time management and high energy, deliberate delivery, focused on winning and on client success
• Ability to champion new ideas, initiate change, think “outside of the box,” and drive innovation
• Ability to unite internal teams for effective and logical problem solving.
• Capable of analyzing data to audit or research issues.
• Excellent time management, ability to reprioritize quickly.

  Capable of multi-tasking and working creatively to resolve client issues.

• Proficient in Salesforce.com, PowerPoint and Excel.
• Self-Motivated, able to work independently
• Ability to demonstrate Neustar Core Values consistently

Neustar does not accept unsolicited resumes from external firms or agencies.

DIVERSITY
Diversity, inclusion and teamwork are second nature to Neustar; and these values permeate our entire business structure.

Neustar is committed to creating an environment where a wide spectrum of opinions and beliefs are actively sought, listened to and respected.

Further, our talented workforce draws from the many geographic areas and markets in which Neustar operates worldwide, which represents a distinct competitive advantage.

The rich and varied personal and professional backgrounds of our employees make Neustar a dynamic and rewarding company at which to build a career.

We invite you to join us.

EOE of Minorities/Females/Vets/Disability
Neustar, Inc.

considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or status as a Vietnam-era or special disabled veteran in accordance with federal law and other state and local requirements.

Neustar, Inc., complies with applicable state and local laws prohibiting discrimination in employment and provides reasonable accommodation to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state and local laws.

Neustar is an information services and technology company and a leader in identity resolution providing the data and technology that enables trusted connections between companies and people at the moments that matter most.

Neustar offers industry-leading solutions in Marketing, Risk, Communications, and Security that responsibly connect data on people, devices and locations, continuously corroborated through billions of transactions.

Neustar serves more than 8,000 clients worldwide, including 60 of the Fortune 100.

Learn how your company can benefit from the power of trusted connections here: .