Product Specialist, Custom Content – US Remote (14517)

Notice: Several false job solicitations are circulating via email and social media purporting to be official Getty Images communications.

While our staff may initially contact you via social media if your experience is relevant to a posted role, we will never issue job offers or request personal financial information via social media.

Further, all outreach will include the Getty Images’ employee email and phone contact.

As a reminder, all career opportunities can be found here.

Product Specialist, Custom Content
– New York Duration: Permanent Location: New York / Chicago / LA areas Start: ASAP Due to the current conditions and impact of Covid-19, this key position will initially work from home, until such a time we open our offices.

At the time of the local office opening, employees and managers will partner to determine the work site location in line with our Flexible working policy.

Who You Are: You have a passion for visual content and how it’s used to tell stories on social, in the media, and with brands.

You love working with clients to manage expectations and solve problems, whether it’s discussing specific, objective metrics or creative, subjective content concepts.

You like a challenge and get a great sense of accomplishment when you turn disgruntled clients into happy, repeat customers.

You’re organized and embrace processes
– and are energized to find ways to improve those processes.

You manage your time well and are always ready for the unexpected, so you can accommodate busy periods and quieter periods with equal calm and efficiency.

You’re a standout colleague, who understands how your role fits in, but is flexible and will jump in to help in a pinch.

You have the personality to work with many internal departments as well as demanding clients.

You’re competitive and driven to support the team to grow revenue and you’re not afraid of bold sales targets.

You are results-focused, self-motivated, and organized, with attention to detail, and excellent communications skills.

Your Next Challenge: Providing support for clients of Getty Images Custom Content product, a professional crowd-sourced solution for creating exclusive content for customers at scale.

You will pick up the conversations with clients after a contract has been signed, to help them through the process and ensure that expectations around content and timing are met and exceeded.

You will help them get the most value out of that product, leading conversations around creative briefs, the functionality of our proprietary platform, and the timing of their contracts.

This support will be critical to our renewal conversations.

You will collaborate closely with the creative content production teams, as well as enterprise and licensing sales, legal, and finance.

What You’ll Need: Experience in sales and/or content production, preferably 3 to 5 years Experience in account management with a range of end clients, preferably 3 to 5 years Consistent results meeting or exceeding sales targets and the ability to drive toward specific objectives Strong customer service and communication skills and the ability to build and maintain relationships
– internally and externally.

Ability to build rapport with contacts and long-term relationships.

Understand their business direction; understand medium to long term goals Highly organized and can balance multiple assignments, managing projects and delivery expectations on tight deadlines Ability to be agile, remain focused and make decisions in a constantly evolving, often ambiguous environment Proficient to advanced computer literacy (MS Office Tools and preferably Salesforce) Extra-curricular activities, related degree, and/or work experience that demonstrate passion and knowledge for communications and visual storytelling Provides internal feedback to improve and streamline process.

What You Can Expect (Mental and Physical Demands): Frequent communication with others to exchange information.

Occasionally moving objects up to 20 lbs and frequently moving objects up to 10 lbs.

Frequent sedentary work that primarily involves sitting/standing; Time of each will vary.

Constant operation of computer and frequent usage of other office machinery, including (but not limited to) calculator, copy machine, computer printer, etc.

Constant assessment of accuracy and thoroughness of the work assignment.

__ Covid-19 Company Statement: Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing may be mandated by the relevant local laws with which Getty Images will comply.

If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).

US Specific: Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing has been mandated by the Biden administration and that mandate applies to our US workforce.

If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).

Who We Are: For over 25 years, Getty Images has embraced disruption and change; riding the digital wave to evolve from a fragmented, analog stock photo business into a multi-billion dollar, global e-commerce industry leader and trusted brand.

The breadth and quality of our content has always allowed our customers and partners to tell their stories with greater creativity and accuracy, eliciting more emotion and enabling more action.

Help us move the world with images Getty Images is the most trusted and esteemed source of visual content in the world available through its industry-leading sites www.gettyimages.com and www.istock.com.

The Getty Images website serves creative, business and media customers in almost 200 countries and is the first-place people turn to discover, purchase and share powerful content from the world’s best photographers and videographers.

Getty Images works with over 360,000 contributors and image partners to provide comprehensive coverage of more than 160,000 news, sport and entertainment events, impactful creative imagery to communicate any commercial concept and the world’s deepest digital archive of historic photography.

With over 440 million assets, of which over 320 million are digitized, encompassing the latest global news, sports, celebrity, music and fashion coverage; exclusive conceptual creative images; and the world’s largest commercial archive.

New content is added daily, with 8-10 million new assets added each quarter.

Getty Images offers the most exclusive and unique creative and editorial visual content globally.

The breadth and quality of our content allows our customers and partners to tell their stories with greater creativity and accuracy, thereby eliciting more emotion and enabling more action.

Getty Images moves the world -whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving.

Getty Images offers the highest quality and most diverse visual content, based on industry-leading expertise and innovation.

Leadership Principles As a company, we’re committed to living these Principles every day.

Here’s how we support our mission to be the best place to work globally.

We are trustworthy, transparent, and honest We love character, authenticity, and integrity.

We always raise the bar Excellence is our norm; we get better through endeavor, curiosity, and speed.

We collectively bring solutions We love debate, but collaborating to solve problems for ourselves and our customers is everyone’s responsibility.

We care, are kind, courteous, and respectful We will not tolerate rudeness.

We reject biased behaviour and discrimination We seek to understand biases in all forms.

We call out biases and discrimination when observed and take action where responsible.

We are inclusive of different voices, perspectives, and experience Diversity and inclusion are never done, but we are passionate in their pursuit.

We are one Getty Images with no silos We share goals and accountability; we and actively seek information and expertise; we make time for our peers.

We deliver on our commitments, and commercial goals With one voice and shared accountability.

We put the customer at the heart of everything we do We listen to, anticipate, and exceed customer needs, adapting as they evolve.

We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.

Women, gender-nonbinary, people of color, LGBTQIA people and people with disabilities are encouraged to apply.

Getty Images is committed to providing Reasonable Accommodations and will work with you to meet your needs.

If you are a person with a disability and require assistance to search for a job opening or to submit an online application, please email RecruitingAccommodationsgettyimages.com.

Visit Getty Images at www.gettyimages.com to learn more about how the company is advancing the unique role of still and moving imagery in communication and business, and enabling creative ideas to come to life.

For company news and announcements, visit our Press Room, and for the stories and inspiration behind our content, visit Stories & Trends.

Find Getty Images on Facebook, Twitter, Instagram, LinkedIn, Pinterest and Tumblr, or download the Getty Images app where you can explore, save and share the world’s best imagery.

Getty Images is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment which celebrates diversity.

We seek to hire on the basis of merit, competence, performance, and business needs.