Product Owner, Employer Digital Experience

As Product Owner, you will blend benefits administration knowledge, leadership, and digital product development experience with a passion for creating customer value and delivering results.

You are the end-to-end gatekeeper of the squad mission, strategy, and tactical execution associated with delivering on strategic priorities.

In an agile structure, you will partner with other Fidelity leaders to influence the broader strategic decisions, roadmaps and resource requirements, set and refine the mission, and bring together a team of chapter members to execute on specific features to ensure respective products or services are available, stable, performant and supported when required.

You will ensure alignment on the “what” and “when” work is to be performed through ongoing planning and prioritization of a product backlog.

You will enable squad members to work iteratively, innovate through testing and experimentation and learn from failures while celebrating success.

You are committed to developing your own expertise and knowledge to ensure you bring the latest thinking to your role.

• Providing leadership for one or a small set of squads in alignment with the overall product area strategy
• Defining, refining, and communicating the squads mission and roadmap to motivate and build team and partner support and alignment
• Making decisions that can impact business results with guidance from leaders.

  Anticipating, discovering through ongoing interaction with, and prioritizing client / partner needs to serve as their voice and guide execution of the team

• Measuring performance against established objectives and metrics that deliver on agreed upon business, technology, and people results
• Defining, evaluating, and communicating results against acceptance criteria.

  Engages with stakeholders regularly to monitor and share progress.

• Inspecting and evaluating progress, and removing impediments
• Collaborating and coordinating with Chapter Leaders and Scrum Masters to build squad capacity and capability and enabling squad member growth, development and learning
• Making informed trade-off decisions to strike the right balance between quality, cost, and timelines
• Maintaining an understanding of client and market needs, preferences, and priorities

The Team

This squad is aligned to the Health Care Analytics & Data Management Product Area in the Integrated Digital Health Experience Domain.

The Skills and Expertise You Bring

• Bachelor’s degree required; Master’s degree preferred
• Scrum Product Owner Certification (CSPO) and/or Certified Employee Benefit Specialist (CEBS) or similar designations are a plus
• 7+ years in Agile, product management, technology and/or business
• Digital experience preferred
• Experience designing, developing and maintaining dynamic products and solutions
• Financial services and/or benefits administration experience, including familiarity with the regulatory environment, preferred
• Jira and Jira Align experience preferred
• A data-focused approach to understanding customer needs, translate strategy into action, and prioritize to improve value delivered
• A grasp of sophisticated product features and the ability to break them into clear and concise stories with well-defined business value and acceptance criteria and optimally communicate these
• A strong focus on execution and the ability to identify, communicate and remove impediments to progress
• Capable of leading, influencing, and motivating colleagues without formal authority, and have a track record of building high-performing teams
• Continuously improving and encouraging an agile way of working
• Work collaboratively across Fidelity to deliver business outcomes and seek out the expertise of colleagues to advise on your approach
• Exhibit intellectual curiosity and model a culture of continuous learning, mentoring and coaching
• Balance technology and non-technology skills in order to fully appreciate the broad needs of our customers

The Value You Deliver

• Build digital tools that improve plan sponsor experience
• Collaborate to create an intuitive and seamless experience