Product Operations Analyst

This position will be critical in advancing our mission to drive profit-focused technical excellence within the Plymouth Rock Group of Companies.

You will be a key member of the team that is responsible for the implementation of product changes by assisting in the gathering and documentation of detailed project requirements and then thoroughly testing each product change.

The successful candidate will have the following attributes:
A bachelor’s degree in business or related field.
Requires at least 2 years of experience in business analysis or a related field.
Exceptional analytical and conceptual thinking skills.
The ability to influence stakeholders and work closely with them to determine acceptable solutions.
Excellent documentation skills.
Proficiency with Microsoft applications including Word, Excel, and Outlook.
Excellent planning, organizational, and time management skills.
A history of leading or supporting successful projects.
Strong experience in user testing and project management.
Basic knowledge of programming and utilizing query tools (SQL).
Creative thinker with the ability to synthesize information from various sources and apply that information to business problems.
Property & Casualty insurance knowledge is desired.
Key Responsibilities include:
Works with various Product teams to identify opportunities for improvement in department operations and processes.
Gathers, documents, and analyzes business needs and requirements.
Manages projects, develops project plans, and monitors performance of those projects.
Interacts with our IT partners to ensure the Product is properly implemented.
Tests the system and creates system documentation and user manuals.
Evaluates business processes and requirements, uncovers areas for improvement and develops and implements solutions.
Leads ongoing reviews of business processes and develops optimization strategies.
Facilitates meetings to share ideas and findings.
Effectively communicates your insights and plans to cross-functional team members and management.
Provides leadership, training, coaching, and guidance to junior staff.
About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service.

We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry.

The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts.

Plymouth Rock Assurance Corporation holds an A.M.

Best rating of “A-/Excellent”.

Job Type: Full-time

Pay: $66,503.00
– $114,526.00 per year

Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
Monday to Friday
Experience:
SQL: 1 year (Preferred)
Work Location: One location