Process & Metrics Analyst

PROCESS & METRICS ANALYST

United States

Information Technology

Mar 26, 2021Post Date

21200505Requisition #

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CTG is currently seeking aProcess and Metrics Analystfor a premiere client located in the Durham, NC area.

This is a W2 Contract position that offers a comprehensive compensation package with medical, dental, vision, 401K, paid time off, and much more.

Job Responsibilities and Experience Requirements:

Maintain and operationalize the IT Process Management Framework in alignment to the IT Operating Model

Support development and publication of the central repository for IT Processes.

Ensure current processes are maintained and new processes are published in compliance to Process Management guidelines.

Review process workflows for improvements and automation

Engage with the Community of Practices/Governance teams to facilitate/support process workflow modeling in order to collaborate on continual improvements.

Engagement with Tools Management Teams to drive customizations based on Process Improvement

Conduct process audits/maturity assessments against the process activities to highlight areas of improvement or concerns and identify issues/risks.

Report inconsistencies and non-compliance to relevant stakeholders

Develop and report on process compliance, maturity and improvement for all IT processes and create executive summary reports.

Follow-up with on progress of action plans from these reports and provide updates on status periodically

Support development and publication of the Metrics Framework & IT Scorecard

Produce accurate and standardized reporting with key insights to communicate operational performance to IT leadership and relevant stakeholders

Develop and maintain dashboards and on-demand reporting to IT leadership/relevant stakeholders and support analysis of KPIs/metrics.

Collaborate with functional areas within IT while designing dashboards

Support analysis of KPIs to provide assessment for process/ operational performance

Prepare presentations for leadership and key stakeholders that appropriately communicates data-driven results to executives

Support review and validation of performance improvements with data captured and quantify benefits realized

Experienced in using key methodologies such as ITIL, Six Sigma, Agile, SDLC, PMBOK

Experienced with tools such as PowerBI for creating data visualization

6-10 Years of Experience

CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability
– traits that our clients say set us apart
– since our founding in 1966.

As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people.

Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts.

CTG has operations in North America, South America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take.

In other words, our people are the culture.

It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities.

Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer.

CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.

Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts.

CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

Job Function: Helpdesk & Technical Support

Education Level: None

Work Remote: Yes

Travel: No