Principal Program Lead, Chick-fil-A Supply Strategic Planning

Principal Program Lead, Chick-fil-A Supply Strategic Planning

Job Function Distribution

Position Type Experienced Professionals

City Atlanta

Requisition ID 2021-10035

Overview

A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.

Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.

This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.

As the business matures and the team grows, this role is needed lead and oversee all program and portfolio efforts across the entity and leadership team by bringing focus and rigor to planning efforts through annual and quarterly project plan build and execution; leadership and team coordination; risk analysis, escalation and resolution; and tracking, reporting and communications.

This role will oversee all annual and quarterly program and portfolio management for the Chick-fil-A Supply entity.

The role requires someone who is comfortable with regularly interfacing with the senior leadership team and driving strategic and tactical planning efforts across the entity, transforming ambiguity into project plans that a cross-functional team can follow and being able to use influence to align stakeholders.

This person should also be excited about continuous improvement and driven to constantly progress and improve portfolio and program management processes, standards, and approaches as the entity grows and scales.

This leader must be comfortable with enabling decision-making in ambiguous and new situations using quantitative and qualitative data, as well as integrating insights into executive communications and growth initiatives.

This role will lead, coach and support a PMO resource in a project coordinator/administrator.

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants.

Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care.

For more information, visit cfa-supply.com .

Responsibilities

• Lead the entity-wide PMO function and provide direction, guidance and coaching to other members of the PMO
• Support executive-level communications and decision making through content creation and strategic thought leadership
• Facilitate continuous improvements to the PMO function with a strategic lens as the entity grows and matures, specifically regarding standards and processes, entity portfolio planning, business operations and metrics tracking and reporting, meeting facilitation, communications and change management
• Lead integrated annual planning in close partnership with senior leadership, other key functions and the Inc.

  parent entity, including ownership of the schedule, process and outputs; definition and refinement of entity strategic objectives, goals and strategies; facilitation of project intake and prioritization; support of business case definition and cost/benefit analysis; consolidation of budget, resource analysis and headcount requests; facilitation of deliverables; and support of executive communications

• Maintain the annual operating plan (Objectives, Goals, Strategies, Initiatives, Measures) including refinements as priorities shift, status/metrics reporting, impact analysis, and capture and actioning of lessons learned in planning and execution
• Drive entity-wide portfolio planning and execution through implementation and management of leading PM processes, structures, tools and enablers, and change control
• Build and maintain entity-wide dependency-driven quarterly program plans tied to annual goals in partnership with functional IT teams
• Facilitate review of weekly team-wide project plan updates and deliver actionable reporting (dashboards, summary/executive reporting, schedule attainment metrics, impact analyses, RAID log, etc.)
• Facilitate weekly senior leadership team meetings including preparation of materials and communications
• Partner with external PMOs and project leads to incorporate corporate initiatives impacting CFA Supply and facilitate integrated resource capacity planning, impact visibility and schedule alignment
• Facilitate onboarding and regular/ad-hoc training and technical support for functional team members on PMO-related processes, tools, and ways of working

Minimum Qualifications

• Adept at waterfall, agile, and hybrid planning methodologies and work breakdown structures
• Demonstrated experience with portfolio management, prioritization, intake and benefits tracking
• Proven experience with risk/issue management and financial modeling understanding to support financial assessment and tracking for investments
• A strategic problem solver who identifies hidden risks and issues and drives to the best answer
• Comfortable with ambiguity and flexibility in a start-up environment while skillful at driving rigor and successful execution
• Extremely detailed oriented with a keen sense of urgency and passion for both structure and continuous improvement
• A driver of results who can be counted on to not only meet but exceed goals and push others to do the same
• Exceptional organization and written and oral communication skills
• Proficient with project planning tools such as Smartsheet and Microsoft Project
• Proficient with Microsoft Office Suite including Excel, Powerpoint, Outlook and Teams
• A customer-focused relationship builder who can earn the trust and respect of internal and external leaders and team members and leverage their insights to find ways to improve processes, planning and reporting
• Comfortable leading internal and external teams, negotiating and resolving conflict, and driving senior leadership action and decision-making
• Bachelor’s degree in Business, Management, Project Management or related field
• 7-10 years of experience
• Program or portfolio management leadership role collaborating with executive leadership and managing multiple concurrent work streams and functional teams

Preferred Qualifications

• Master’s / advanced degree in Business, Management, Project Management or related field
• 10+ years of experience
• Program or portfolio management leadership role collaborating with executive leadership and managing multiple concurrent work streams and functional teams; proven experience with Supply Chain/Distribution and/or high-growth start-up entities
• PMP accreditation and/or other project/program management certification

Minimum Years of Experience

7

Travel Requirements

20%

Required Level of Education

Bachelor’s Degree

Preferred Level of Education

Masters Degree

Major/Concentration

Business, Management, Project Management or related field

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We make employment decisions on the basis of qualifications, merit and business need.