Principal Operations Strategy

Discover.

A brighter future.

With us, you’ll do meaningful work from Day 1.

Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.

And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description 

What You’ll Do:

Responsible for providing strategic and tactical direction for operational activities to service the business.

Ensures efficient and compliant servicing operations while ensuring world class customer experience.

How You’ll Do It:

Serves as the primary liaison between business partners and operations teams for servicing proesses.

Collaborates with business partners on process enhancements; communicate operational implications; suggest alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity); commit to approaches selected by leadership and lead their implementation

Relationship management with business partners and management of system related projects from idea to implementation.

Ensures sound operational processes and procedures are developed and documented.

Develops any necessary remediation plans and ensure their timely completion.

Actively monitors servicing quality levels, communicate opportunities for improvement and collaborates with operations to improve service levels.

Plan, coordinate, and execute activities that support business partner initiatives across the organization and ensure operations expectations for timeliness, quality and efficiency are delivered in conjunction internal and external parties.

What You’ll Need:

Bachelors of Business, Social Sciences

6+ years of customer service, financial services operations or related.

Even Better If You Have:

Masters of Business, Arts, Social Sciences

In Lieu of Education Experience:

8+ years applicable line of business (Deposits, Personal Loans, Student Loans) or related experience.
What are you waiting for?

Apply today!

The same way we treat our employees is how we treat all applicants – with respect.

Discover Financial Services is an equal opportunity employer (EEO is the law) .

We thrive on diversity & inclusion.

You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.