Payment Operations Analyst

Gusto is a modern, online people platform that helps small businesses take care of their teams.

On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools.

Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto.

That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually.

Learn more about our Total Rewards philosophy .

As a Payment Operations Analyst, you will be responsible for creating, running, and maintaining processes that help us operate at scale.

Additionally, you will ensure that our projects are defined, tracked, and communicated in a concise, consistent, and effective manner.

You will review and understand existing and prospective business cases and will be responsible for organizing and prioritizing objectives.

You will implement critical initiatives by identifying, escalating, tracking, and resolving tasks and projects on time.

Payments are at the core of Gusto’s business.

The Payments Team ensures that the payments infrastructure at Gusto is operating efficiently and optimally.

The payments infrastructure is the end-to-end payment life cycle and payments data that feeds into the backend of our products and is delivered by our cross-functional partners.

We currently process +$20bn of payroll annually, and with your help, we can continue to scale accurately and sustainably.

We are a small, close, fun group that works hard and laughs a lot.

No egos here — we collaborate and help each other out in a positive environment.

• Develop a strong understanding of all aspects of the payment transaction lifecycle, from architecture, execution, reconciliations, and error resolution.
• Serve as an additional line of defense to catch and prevent payment errors and loss.
• Resolve payment, accounting, and tax issues by managing Gusto’s operational payment systems.
• Support Gusto cash reconciliations with any payment-related exceptions.
• Monitor ACH file submissions and mitigate acknowledgment issues.

Project management responsibilities

• Create and maintain project documentation as the single source of truth to keep teams aligned and informed.
• Manage project schedules and requirements, identify possible issues, and communicate them to project stakeholders.
• Implement standard operating procedures and educate the team after project completion.
• Facilitate project retrospectives to collect feedback, draw out lessons learned, and document best practices.
• Develop trusted partnerships with internal stakeholders by collaborating and delivering on common goals.
• Understand data and related trends to develop enhanced processes to reduce operational risk.

Here’s what we’re looking for:

• Experienced in leading and executing projects spanning operations and engineering, and can distill complexity into clarity, and drive impact and velocity across teams.
• Curious, driven, focused, and detail-oriented.

  Able to influence without authority.

  Relentless in driving to closure and building strong relationships.

• Thrive in a fast-paced, ambiguous environment.
• Recommended or eager to learn: has strong SQL skills to perform complex queries and create dashboards and alerts.
• Bonus: experience working in the payments industry or financial services.

Our cash compensation amount for this role is targeted at $60-000
– $81,000 in Denver & most remote locations, and $75,000
– $101,000 for San Francisco & New York.

Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Our customers come from all walks of life and so do we.

We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger.

If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer.

We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com.