Patient Services Coordinator – Front Desk

SIGN ON BONUS: Come work in an exciting and face-paced environment with a great team! $1500 net sign-on bonus is just the start of the rewards you will receive at Alaska Heart. Join the team that is the leader in cardiac care in the state!

This is an urgent hire despite the COVID-19 crisis. We are an office environment with the highest priority on our team members and patients health and safety. Therefore, we have PPE, screening prior to entry and all precautions in place.

JOB TITLE: Patient Services Coordinator

DEPARTMENT: Support Services

GENERAL SUMMARY OF DUTIES: Responsible for coordination and scheduling of patient appointments in an efficient and timely manner. Responsible for all check in and check out duties. Responsible for quality interactions with patients and staff.

SUPERVISION RECEIVED: Reports to Office Manager

SUPERVISION EXERCISED: None

TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Occasional stress from varying demands. Must be able to work independently. Must be able to lift/carry up to 50 pounds.

TYPICAL WORKING CONDITIONS: Work is performed in a busy office environment. Frequent contact with employees, patients, physicians and outside agencies. Occasional evening or weekend work.

• Records, coordinates and reschedules patient’s appointments utilizing computerized appointment systems.Relays necessary information to appropriate staff.

• Greets and registers patients in a prompt, professional, pleasant and helpful manner.

• Verifies that appropriate forms are completed and obtain signatures when necessary.

• Maintains and updates current information on physicians’ schedules ensuring that patients are scheduled properly.

• Confirms appointments for upcoming patient visits.

• Answers the telephone providing appropriate information or forwards the call to the appropriate staff member.

• Schedules appropriate in house appointments as requested.

• Oversees the reception area, coordinates patient movement throughout Institute.

• Verifies patient insurance eligibility, copayments and deductibles.

• Recovers fees due at time of visit.

• Reconciles daily cash drawer and feeslips.

• Review fee slips for information necessary to submit for payment.

• Communicates general information regarding the Institute to outside physician offices as well as patients.

• Assists in care and maintenance of department equipment and supplies.

• Responds to emergent situations according to established procedures.

• Participates in educational activities.

• Attends meetings as required

• Other duties as assigned.
  PERFORMANCE REQUIREMENTS:
  Knowledge, Skills, Abilities

• Interpersonal skills necessary in order to deal effectively and courteously with callers, patients and families, exchange patient related information with a variety of clinic personnel, and interact effectively with physicians.

• Ability to read and write in order to prepare the medical records chart,

• Generate and prepare fee slips, and schedule appointments and to

• Perform arithmetic calculations when completing fee slips and logs.

• Analytical skills necessary in order to schedule return appointments.

• Ability to concentrate on details when reviewing patient data in computer system.

• Knowledge of facility and surrounding facilities to assist patients to other locations accordingly.

• Skill in customer service principles by creating a pleasant atmosphere.

• Ability to communicate clearly in person and on the phone.

• Establish & maintain cooperative relationships with patients, families, coworkers and the public.

• Ability to handle stressful situation tactfully.

• Demonstrate ability to multi-task; perform tasks within time frames assigned.

• Demonstrate schedule flexibility; adjust to shifting priorities; stay organized in a changing environment; stay focused during stressful or difficult situations; exhibit comfort with ambiguity.
  Education:
  Preferred: Some college or continuing education preferred.
  Minimum: High school diploma or equivalent.
  Experience:
  Minimum: One to two years of experience in a customer service setting; one year receptionist/front desk experience in health care, preferably within a medical practice setting. Possesses excellent customer service skills, attention to detail, and computer literacy. Knowledge of medical terminology preferred.
  Certificate/License: None
  INTERPERSONAL COMMUNICATION REQUIREMENTS:
  Commitment to the Alaska Heart and Vascular Institute LLC standard for interaction with patients, visitors, physician offices, hospitals or agencies and coworkers is required. Employees of Alaska Heart Institute LLC will maintain a consistent standard of interaction with others as follows: