RESPONSIBILITIES:
Kforce has a client in Austin, TX that is searching for a Patient Services Associate. Overview: The Patient Service Associate is responsible to ensure smooth clinic, patient and billing flow by greeting and directing patients to their various appointments, preparing the daily clinic schedule and updating the physicians’ schedules, maintaining patient files and records, interfacing with the different corporate departments and by receiving and directly patient questions to appropriate people. This role works as a team member to facilitate patient care and optimize the revenue. Duties Include:
- Handle high volume incoming calls
- Review the charts and insurance referrals/authorizations and taking appropriate action to assure proper maximal reimbursement
- To assist the physicians and/or administrators in all business and patient care responsibilities
- Coordinates office communication flow
- Communicates effectively and courteously with and demonstrates a caring attitude toward patients and their families
- Greet, direct and assist large numbers of visitors and refers visitors to various areas
- Ensure all patient demographic and insurance information
- Answer telephones using correct telephone etiquette at all times, recording legible and complete messages, handling questions, transferring incoming calls appropriately, contacting physicians, insurance companies, hospitals, diagnostic facilities, billing departments, etc. as necessary
- Review patient intake information to verify insurance coverage
- Verify patient insurance information, call for insurance authorization, patient address, telephone, etc.
- Responsible for scheduling new and follow up appointments including patient testing
- Acts in a non-directive, non-judgmental manner, recognizing an individual’s religious, ethical and moral opinions and beliefs
Job Requirements:
REQUIREMENTS:
- High School diploma/GED or equivalent required
- Three (3) years of recent experience in a related position in a medical office experience preferred
- Ability to prioritize jobs duties and meet deadlines
- Ability to effectively work on many tasks at one time
- Have superior customer service and verbal and written communication skills
- Strong computer knowledge; Experience preferred
- Knowledge of common safety hazards and precautions to establish a safe work environment
- Knowledge of medical terminology, obstetrical and/or perinatal coding, office billing forms, insurance and government payer regulations and other third party billing requirements preferred
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.