Patient Navigator – Amador County

Job DetailsJob Location135
– Amador Health Center
– Jackson, CAPatient Navigator
– Amador CountyPatient Navigator
– Amador CountyDepartment: Case ManagementReports to: T3/EDN Program ManagerStatus: Full-timeFLSA: Non-ExemptEEO-1: TechnicianOrganization InformationWellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home.

We see you and are here for you.

To that end, we’ve committed ourselves to finding solutions for our community’s health and wellbeing to achieve regional health through high quality comprehensive care.Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people.

We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.We are a Federally Qualified Health Center (FQHC) and are accredited by the Joint Commission for Ambulatory Care and Behavioral Health.

We’re also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.Position SummaryThe T3 Emergency Room Department Navigator
– Amador County works in the Sutter Amador hospital emergency room and the WellSpace Health Amador Community Health Center and acts as a liaison identifying and assisting eligible Medi-Cal patients and connecting them to appropriate Primary Care services in the community.

The ED Navigator will also access community referral resources for patients, link eligible Medi-Cal patients to WellSpace Health Health Centers and programs, and various other community medical primary health care providers per patient preference.

The ED Navigator is expected to display excellent customer service and professionalism at all times in either work location.Required QualificationsHigh School Diploma required;AA degree or AOD education preferred;OR work experience sufficient to successfully perform the essential duties of the job.Ability to work assigned work hours during peak hospital usage hours as scheduled.

Ability to work overtime as assigned or as needed when approved prior by Manager.Ability to write progress notes and maintain detailed, statistical records.Report weekly on number of referrals, appointments made and links to community resources to designated team member.Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.Must be able to maintain appropriate boundaries with clients.Knowledge of substance abuse issues and treatment available in the community.Knowledge of community resources.Ability to establish and maintain positive, professional relationships.Able to function effectively in a fast paced environment.Current CPR and first aid certificate or willingness to be trained required within first (90) ninety days of employment.Ability to abide by standards of professional ethics and maintain HIPAA rules of confidentiality.Computer (PC) literate in Microsoft Word, Excel, Powerpoint, Outlook email and database software.Data entry into practice management system with 95% or higher accuracy.Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.Assist and support the Center/Department/Program to meet standards of High Reliability.Must have valid driver’s license and insurable driving record.

May be required to drive agency vehicle and transport patients.Must have a reliable vehicle, and be willing to transport patients in personal vehicle as needed or determined by T3/EDN Program Manager.Essential ResponsibilitiesRepresent WellSpace Health professionally and with excellent customer service when meeting with patients presenting in the emergency room department who lack a primary care provider, or need assistance accessing a primary care provider, or need community health resources referral information.Transport patients to health care settings either in agency vehicle or in personal vehicle, as needed or determined by T3/EDN Program Manager.Coordinate linkage to primary care providers and supports by scheduling appointments and providing telephonic follow-up to ensure patient has received the health care that they needed.Refer and schedule eligible patients with appointments with health care providers at WellSpace Health Health Centers or other primary care provider, as is appropriate.Consistent, reliable attendance for assigned work hours is mandatory for this position.Work with various hospital staff to coordinate referrals for eligible patients; represent WellSpace Health professionally and with excellent customer service to hospital staff.Attend weekly rounds with Sutter staff at the hospital to communicate current patient needs and foster on-going consistent communication between WellSpace Health and Sutter.Keep accurate records for reporting to various funding and inspecting agencies.Maintain extensive knowledge of WellSpace Health programs and key staff, especially in Amador County.Attend regular meetings with WellSpace Health management and team.

Prompt return to the hospitals is expected at the end of all meetings.Attend weekly team meeting and a monthly performance, administrative supervision with T3/ EDN Program Manager.If patient meets T3 criteria, work with T3 team to coordinate linking client to team for transition into program.Verify Insurance for patients, and complete accurate insurance verifications with 95% or higher accuracy.Demonstrate independent initiative and accountability.Must complete WellSpace Health employee introductory period with 95% on all measurable program enrollment goals.Other duties as assigned.BenefitsSuccessful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.Paid bereavement and jury duty leave10 paid holidays per yearPaid time offPaid sick leaveFlexible Spending ProgramCompany paid malpractice insurance for all providersProfessional development hours offered annuallyPhysical Demands and Work EnvironmentThe work environment is characteristic of a hospital or medical clinic environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to sit; use hands to handle, or feel.

The employee is also required to stand; walk; and reach with hands and arms.

The employee must occasionally lift and/or move up to 20 pounds.

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

The employee must also possess hearing and speech to communicate in person and over the phone.

The noise level in the work environment is usually noisy.The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes.

The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care.

The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.WellSpace Health is committed to the principals of equal employment.

We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws.

WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WellSpace Health is an Equal Opportunity Employer