Patient Access ED Registrar

Shady Grove Medical Center seeks to hire an experienced ED Registrar to join the team in Rockville, MD! This candidate will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing.

As an ED Registrar, you will:

• Originate a patient medical record and account number by obtaining and accurately keying demographic, financial and clinical information into the host computer system

• Complete insurance verification to maximize reimbursement for Adventist Healthcare, achieve Point of Service collection goals, and assist with achieving departmental goals

• Provide compassionate service to all patients and displays actions and attitudes that portray and contribute to the Critical Success factors of the organization

• Support the Emergency Department and Labor and Delivery patients by obtaining the financial information pertinent to reimbursement and statistical data

Responsibilities:

• Ensures daily operations of the department

• Demonstrates Superior Customer Service

• Registers Patients in accordance with department procedures

• Ensures compliance with insurance regulations

• Maintain patient confidentiality and dignity

• Ensures customer satisfaction

Qualifications include:

• High School Graduate or equivalent

• Previous hospital experience preferred

• Effective customer service and organization skills

• Ability to work in a high-volume environment

At Adventist HealthCare our job is to care for you. We do this by offering:

• Work-life balance through non-rotating shifts

• Recognition and rewards for professional expertise

• Free Employee parking

• Competitive comprehensive benefit plans offered (including health, disability, PTO and 403B retirement plan with matching and 3-year vesting)

• 100% Coverage for inpatient care – at Adventist HealthCare facilities

• 100% Coverage for urgent care nationwide – after copay

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist Healthcare team today! Apply now to be considered.

Work Schedule:

Full-time:

Week A: Sunday 7:00am – 3:30pm, Monday 7:00am – 3:30pm, Tuesday 7:00am – 3:30pm, Thursday 7:00am – 3:30pm, Friday 7:00am – 3:30pm

Week B: Monday 7:00am – 3:30pm, Tuesday 7:00am – 3:30pm, Wednesday 7:00am – 3:30pm Thursday 7:00am – 3:30pm, Saturday 7:00am – 3:30pm

COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if offered, may elect to be vaccinated at a designated Adventist HealthCare location.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious beliefs should contact the Support Center HR Office.

Job Requirements:

• Confirm patient insurance verification and eligibility
• Monitor patient appointments and information
• Maintain patient rights by educating patients
• Check and verify patient insurance coverage
• Responding to patient and patient family complaints
• Assemble patient medical record forms and prepare patient identification
• Obtain all necessary insurance information from patients
• Explain patient inquiries regarding hospital charges, insurance payments or insurance coverage
• Resolve incoming patient account calls from patient regarding account statement
• Retrieving of patient medical charts
• Resolve daily patient issues from sales reps regarding patient billing and patient statement requests
• Verifying insurance eligibility, scheduling appointments and ensuring patient demographics are
• Maintain patient flow and update waiting patients
• Obtain pre-patient registration, demographic and insurance information
• Prepare patient records for all patient appointments to include outreach locations
• Cancel appointments for patients and documents accordingly in patient electronic medical record (EMR)
• Prepare patient charts for medical staff
• Obtain current patient information from established and new patients
• Update patient information into system
• Obtain patient information from both new and established patients