Order Entry Specialist

The Stanley Black & Decker Storage Solutions Team of the Global Tools & Storage (GTS) Division is growing in dynamic new ways and we recognize that the right people, offering their expertise and ideas, will enable us to continue our success. Stanley Black & Decker is one of the world’s most recognized and trusted brand names. We pride ourselves on providing exceptional customer service.As the Order Entry Specialist, you will support our Customer Service daily operational rhythms. This includes entering and maintaining customer account information for orders, entering & processing orders into our various order intake systems, and contacting customers for missing order specifications via various channels using designated ERP, operating systems and web-based tools. Success in this role will include the ability to research answers using multiple resources to process orders in a timely manner. This individual will be required to work in a fast-paced environment, have an attention to detail and be well organized. In addition, must demonstrate proficiency in written and verbal communications, along with the ability to utilize, learn and adapt to business processes, product and technology.Major ResponsibilitiesOrder Processing – 90%Read and understand incoming POs and align POs to quotes and drawing (if applicable)Process incoming orders in a timely mannerProcess and handle customer requests, orders, and other customer related matters pertaining to order coordination and logistics.Act as a liaison with operations, sales personnel, and other partners to meet and exceed customer expectations. Communicate daily as needed with internal team, sales, and customers pertaining to missing product information on orders.Consistently hitting KPIsMaintain working knowledge of all company products, services, and processes. Develop proficiencies in learning and processing cross branded ordersOther duties as assigned by management. Administrative Support – 10%Assist and support teams with programs, affiliate and partner requests, and other work assigned by management.Technical RequirementsProficient in Microsoft Office; Excel, PowerPoint, Word, etc.SAP & Salesforce, preferredInterpreting KPI’sQualifications2+ years’ worth of experience within order entry/customer service environmentRequires High School Diploma or its equivalentAbility to work flexible work hours and overtime if neededMinimum of 12 months in current role (internal applicant)Can work independently with some supervisionBehavioral & Leadership Skills Willingness to assist new team members and peers, including some trainingStrong communication skillsAttention to detailPatience and a Positive AttitudeWillingness to learn and take initiativeExercise good judgmentGoal-OrientatedCustomer FocusedHigh knowledge of company products, services, policies and processesLocations for opportunities: Allentown, PAHolliston, MAStanley Black & Decker is one of the world’s largest, fastest growing and most dynamic companies. SBD, a Fortune 200 company is a world-leading provider of tools and storage, commercial electronic security and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth. #LI-SB1All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic