Order Analyst

Job Description:

• Business Voice Transformation Order Management Agent Requirements
• Overview Work as an order support specialist as part of a team at Business led by the Order Management Department.
• Be responsible for handling the workflow and provisioning system work related to commercial voice upgrade orders from Business customers across the country.
• Major Tasks o Manage and update the Voice orders entered by another group who gains customer agreements.
• Adhere to procedural and administrative methods and procedures.
• Process daily scheduled orders taking inbound calls from field services personnel.
• Update internal workflow tools used across all Markets such as OPTIX, BID, and TOMS.
• Take incoming calls from Field Service Technicians and provision the new Telephone service being installed with new equipment being installed at the customer location.
• Make outbound calls to customers when necessary to reschedule installations or arrange special times for installs to occur. Experience o Data Entry and Updates in multiple applications.
• Excellent interpersonal and customer service skills, the ability to work independently and as part of a team.
• Ability to meet deadlines with attention to detail.
• Flexible work hours.
• Ability to work on a computer and telephone for 8 hours per day.
• One year experience required in related field (i.e. Administrative, Data Entry, Retail)