Operations Coordinator

GROWING SENIOR CARE BUSINESS SEEKS DETAIL-ORIENTED, PERSONABLE OPERATIONS COORDINATOR  Home Instead, the world’s largest provider of non-medical home care and companionship services for seniors, is seeking a detail oriented, self-motivated and well organized individual who thrives in a fast paced environment!  The Operations Coordinator is a critical role within our agency and requires the applicant to have the ability to multi-task, learn and master tasks quickly, and proven track record of exemplary time management skills.  Home Instead is committed to providing superior non-medical services including personal care, meal preparation, medication reminders, light housekeeping, transportation and companionship, provided by bonded and insured highly trained CAREGivers.

For over 10 years our office has focused on developing relationships built on trust, while ensuring our clients enjoy independence and dignity as they age at home. A qualified applicant will have a passion for customer service, office support, and details!  The Operations Coordinator answers and directs incoming phone calls, assists with office supply management and record-keeping, and supports payroll, billing and schedule functions within the agency.  Our small business enjoys a dedicated staff of collaborative-minded professionals who work well in a team environment, if this sounds like you please see additional information below and and submit your resume and cover letter by responding to this post or by clicking Apply Now below.

Apply Now!!

 Primary Duties Serve as initial point of contact for incoming phone calls and welcome visitors who come to the office Create and maintain client files, ensure binders are in compliance with IDPH requirements Manage office supplies inventory, order and restock as needed Manage office petty cash and related spreadsheets Assist in event organization and planning for CAREGiver meetings, staff outings, and appreciations Document and track equipment and supplies in and out of the office such as keys, gloves and gait belts Reconcile hours and schedules at the end of each billing cycle to prepare for invoicing and payroll.  Reconcile any discrepancies in anticipation of invoicing and payroll bi-monthly Coordinate and manage CAREGiver call campaigns Notify CAREGivers on a weekly basis of their schedules via e-mail or phone as directed Ensure office is well maintained and organized at all times Handle IT/Computer related issues and problems Perform on-call duties as needed, specific details provided during interview Qualifications High degree of integrity, accountability and self-direction Passion for seniors Excellent verbal and written communication skills Demonstrated attention to detail and ability to multi-task and set priorities Demonstrated interpersonal skills and exemplary job history – Overachievers welcome!

Efficiency in Microsoft Suite 2+ years of college coursework 1-3 years experience in a professional office environment Sound decision-making skills under pressure Must be a quick learner and critical thinker, able to provide friendly and knowledgeable customer service Complete a criminal background, drug screen, reference checks Apply Now!!

Each Home Instead franchise is independently owned and operated and practices equal employment opportunities  
Each Home Instead franchise is independently owned and operated.