Night Auditor

Downtown Phoenix Location, Great Management, Opportunity Growth, and Benefits.

Job Description:
Represents the hotel to the guest throughout all stages of the guest’s stay.

Determine a guest’s reservation status and identifies how long the guest will stay.

Verifies the guest’s method of payment and follows established credit-checking procedures.

Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

As the late shift you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non
– traditional hours.

Universal Standard:

All associates of Cambria Hotel Downtown Phoenix Convention Center are held to the highest standard and treated in the utmost regard.

We take pride in what we do as we exceed guest expectations and achieve our goals.

We welcome diversity and accept differences by treating each other like family.

Our family will go above and beyond to cultivate a work environment that feels like home, where all associates are treated with kindness and respect.

Responsibilities:
Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the hotel’s financial and accounting records
Greet and interact with guests in a warm, friendly and professional manner
Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
Work in cooperation with other departments to ensure a positive guest experience
Use computer system to make reservations, check-in and check-out hotel guests, process payments
Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
Ensure guest and hotel safety by knowing all safety, security and emergency procedures
Process departmental reports

Requirements:
Education: High school graduate or equivalent.

Experience: Previous hotel-related experience desired.

Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.’
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Work Location:
One location
Work Remotely
No