Mortgage Servicing/MERS Specialist

Essential Duties and Responsibilities:
Verify that all new loans boarded to the organization’s servicing platform match the data set up in the MERS Online Database.
Perform the timely processing of all tasks/functions related to the acquisitions and transfers process for the MERS system, including final reconciliations of loan counts boarded to SD and MERS.
Perform MIN level research for any MERS related issues.
Perform monthly MERS portfolio review and reconciliation; leads annual MERS audit.
Review and maintain all reporting provided by MERS.
Will also be responsible for reconciling MERS records for reporting and audit purposes and respond to incoming inquiries regarding MERS.
Coordinate any task or projects related to MERS.
Provide guidance to associates related to MERS system and process.
Ensure all inbound and outbound transfers of beneficiary rights and/or transfers of servicing rights are completed in a timely manner in accordance with the organization’s and MERS’s guidelines or requirements.
Collaborate with MERS and internal departments to address root cause of common discrepancies – assist with the creation, revision, and deletion of department’s policies and procedures when necessary to eliminate future occurrences.
Research, identify and report exceptions daily to MERS or internal management team for review and resolution.
Validate Mortgage Identification Numbers (“MIN”) for correctness on a daily basis and make all necessary changes to organization’s servicing system or the MERS Online database to reconcile discrepancies.
Perform daily maintenance of data using various online platforms and software, with the ability to create and manipulate spreadsheets and various other data models.
Coordinate any requests related to Partial Releases.

Refer to outside counsel as needed, monitor and respond timely to borrower requests while ensuring adherence to investor requirements.
Responsible for handling special loans (Construction to Permanent, ARMs, and DSI) maintaining all indices are updated on SD as required on a daily basis (LIBOR) or as needed (Prime).
Research, process and respond to all credit disputes received in a timely manner within the time guidance provided by the regulation.
Responsible for analyzing the accuracy & integrity of credit data provided to the credit reporting agencies.
Understand Metro II reporting and processes needed changes to bank guidelines.
Manage E-Oscar system to bank policy and procedures.

Ensure all disputes are responded to timely.
Process customer complaints as received ensuring compliance with all regulatory requirements and timelines.
Respond to all written disputes as received ensuring compliance with all regulatory requirements and timelines.
Maintain and manage specialized reports for tracking responses.
Responsible for ensuring our letter library is maintained with appropriate versioning controls, that we have uniformity in “voice”.
Responsible for all letters by reviewing for accuracy of content and new letters are established with the right controls.
Responsible for creating ad-hoc letters “on demand” based on circumstances.
Manage Vendor Relations by ensuring that they are sending out their monthly report cards and meeting their SLA’s.
Responsible for ensuring the vendor stays compliant with the product they are supplying.
Education

Preferred

Bachelors or better.

Experience

Required

2 years: Banking and Mortgage Servicing

Job Type: Full-time

Education:
Bachelor’s (Required)