Mortgage Professional

Position Description:

Summary:

The Mortgage Professional is a customer focused, inside sales position within the Call Center.

Will conduct the initial pre-qualification phone screen and prepare the loan application and necessary documentation.

Will also provide high quality service to both internal and external customers by selecting the best options and taking ownership to resolve problems and meet customer needs.

Essential Job Functions may include:
Responsible for both in-bound and out-bound calls from existing borrowers in the Servicing Customer Care department and respond to their requests within established timelines to maintain service level expectations and deliver quality service.
Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately
Provides Information and knowledgeable assistance regarding mortgage loans by retrieving loan information and provide customers information quickly and accurately.
Analyzes applicant information to determine whether the client is likely to qualify for the desired loan program.
Assists customers in choosing the proper program that best fits their needs and takes the initial loan application.
Provides guidance on the risks and benefits of the different programs available to the client.

Explains and communicates the terms of each product and ensures that all the required documents and disclosures are signed and returned in a timely manner.
Builds relationships with both internal and external customers.
Exhibits professionalism and takes pride in work when dealing with the customers.
Provides written and verbal responses to customer inquiries as needed.
Utilizes Freedom Mortgage training materials, reference tools and other resources to provide accurate and up-to-date loan program/policy information to both external customers and internal business partners.
Ensures exceptional customer experience by overseeing the loan process from origination to close and providing on-going communication to customers and business partners.
Oversees and ensures successful completion of all assigned Mortgage Professional Training activities.
Understands and complies with requirements of applicable federal and state laws and regulations.
Adheres to shift requirements.
Actively seeks to develop self to next level.

Has excellent communication skills and is clear and concise when speaking with customers.
Continually meets and/or exceeds the Sales KPI’s set by Management for Productivity and QA.

Certificates

Other Related Duties:

Performs other related duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and/or ability required.
Self-starter, goal-oriented sales professionally who is focused on providing the highest level of customer service to our customers.
Developing knowledge of the mortgage industry, products, lending practices, and regulatory guidelines
Strong negotiation and time management skills
Excellent communication skills, both verbal and written
Proven track record of exceptional performance
Outstanding customer service skills

Education and/or Experience:
High School Diploma and/or Some College/Associates Degree or equivalent from two-year College or Technical School.

Licensing/Certification/Registration:
Must have NMLS and SAFE, UST preferred.
Must have at least 1 active license

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
#CB
#LI-CT1

Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA.

Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.
Our mission is to foster homeownership in America.

Freedom is a leader in VA mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.
Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces.

We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.
If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.
Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity.

Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities.

Local applicants encouraged to apply.

Employment contingent upon successful completion of background investigation.

Smoke-free workplace.

Drug-free work environment.

Excellent benefits package including medical, dental, vision and 401(k).

All resumes are held in confidence.

Only candidates whose profiles closely match requirements will be contacted during this search.

LENDER NMLS ID:2767
Equal Opportunity Employer
– Minorities/Females/Disabled/Veterans