Mortgage Emerging Markets Loan Officer

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.

We are all united in delivering the best experience for our customers.

As a(n) CRA Loan Officer within PNCs Mortgage, you will be based in and around greater West Palm Beach, FL.

Job Description

• Markets and promotes low
  – to moderate-income home loans.
• Seeks opportunities through seminars, home buyer education forums, and home ownership classes to emerging market populations and low
  – to moderate-income individuals.

  Establishes and cultivates relationships with community organizations, and other entities that will contribute to potential low-to moderate-income mortgage origination production.

• Develops and prepares loan solutions and refers products and services.

  Reviews documentation to ensure compliance.

  Manages customer pipeline for efficiency.

• Collaborates with internal and external stakeholders to complete mortgage transactions.
• Collects and analyzes customer financial information for multifaceted and/or complex borrowers.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused 
  – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk 
  – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Competencies

Customer Experience Management.

– Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Financial Analysis – Knowledge of and ability to read, interpret and draw accurate conclusions from financial and numerical material.

Loan Origination – Knowledge of the skills, methods and technologies used to process new loan applications; ability to perform loan origination activities while adhering to established policies and procedures.

Matrix Management – Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.

Mortgage Products.

– Knowledge of and ability to utilize commercial and residential mortgage instruments available in the branch and apply them to specific situations.

Sales Tasks And Activities – Knowledge of and the ability to sell an organizations products and services.

Scheduling Work and Activities – Knowledge of the schedule creation process; ability to develop and maintain a workable schedule to accomplish the overall goals of day-to-day operations.

Selling.

– Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals.

Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors