Med Sup Asst

* VideosVideos* DutiesHelpDutiesSummaryThe Medical Support Assistant (MSA) will be assigned to the Overton Brooks VA Medical Center (OBVAMC). MSA can be assigned to support a Patient Aligned Care Team (PACT), Specialty Care (i.e. Medicine Service, Surgical Service and Mental Health Service).Learn more about this agencyResponsibilities* Applicants who currently work or commute in the Longview, TX, Monroe, La, Shreveport, La, and Texarkana, Ark areas are encouraged to apply.The MSA is responsible for providing administrative medical support, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Duties include, but are not limited to:* checking patients into appointments, scheduling, canceling, re- scheduling patient’s appointments and/or consults; entering no-show information;* monitoring the electronic wait list;* preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility;* ensuring encounter forms are completed in order to obtain appropriate workload credit;* verifying and updating demographics and insurance information;* processing all emergency and non– emergency transfers to other VA facilities or private hospitals;* performing basic eligibility, co-pays and preauthorization requirements for specific coverage;* other duties as assigned.Work Schedule: 5 Days/Week (Days, Evenings, Nights, Weekends and Rotating Shifts)Financial Disclosure Report: Not requiredTravel RequiredNot requiredSupervisory statusNoPromotion PotentialNone* Job family (Series)0679 Medical Support Assistance* RequirementsHelpRequirementsConditions of Employment* You must be a U.S. Citizen to apply for this job* Designated and/or random drug testing may be required* Selective Service Registration is required for males born after 12/31/1959* You may be required to serve a probationary period* Subject to a background/security investigation* Must be proficient in written and spoken English* Selected applicants will be required to complete an online onboarding processQualificationsApplicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.Basic Requirements:* United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.Experience and Education.(1) Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR(2) Education. One year above high school; OR(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.c. Certification. None requiredd. Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.(3) If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.Grade Determinations:Medical Support Assistant, GS-5(1) Experience [ ]. One year of experience equivalent to the [GS-4] grade level; [OR,(2) Education. Four] years of education above high school.(3) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate [all of] the KSAs below:i. Ability to operate computerized programs and [systems] in order to enter, modify, and retrieve sensitive [medical and patient identifying] information [(PII)] into or from electronic [health] records, scheduling systems, and/or reports.ii. [Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.]iii. Ability to [schedule medical] appointments in a clinical setting.iv. Ability to work independently in the accomplishment of a wide variety of duties [performing patient support work].v. Ability to communicate effectively and professionally [in person, electronically, and/or by telephone], with [internal and external customers].vi. [Skill in customer service with the ability] to identify [customer] concerns, [and refer] to the [appropriate staff], as necessary, to ensure a satisfactory resolution.The full performance level of this vacancy is GS-5.References: VA HANDBOOK 5005/117 PART II APPENDIX G45 August 1, 2019Physical Requirements: The majority of work is performed in an office setting, primarily while seated. The position requires some standing, ambulation, bending and carrying of items such as training manuals. In addition, there can be increased stress due to the intensity of the call volume or due to a patient complaint/concern.EducationIMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.