Junior Technical Writer

Who We Are:Magaya was established in Miami in 2001. Our mission is to help people succeed in business with technology. Today, thousands of users around the world in 70 different countries use Magaya.

We are proud to develop software that automates and improves business operations. Our philosophy is to help companies succeed by offering them a complete and flexible package designed to grow with them. The growth of our customers is our growth, so we dedicate ourselves to help them succeed.

The members of the Magaya team are the reason for every success. Each member is encouraged to learn every day and be curious about how to do things better. Personal integrity and innovation are sought after in new employees from the start. The team is more powerful than the individual, so collaboration is in our DNA. Whenever a person in the supply chain asks “How can we do this better?” we want Magaya to be the answer.

JOB TITLE: Junior Technical Writer

SUMMARY: Develops, writes, edits, and maintains technical documentation, write how-to articles, troubleshooting articles, knowledge base topics, create screenshots, gifs, and more. The Junior Tech Writer will also help write video tutorial scripts, learn new software and content management system and use a publishing portal.

DUTIES AND RESPONSIBILITIES:

• Produces and maintains product documentation, including but not limited to articles, user manuals/guides, training materials, video tutorial scripts, and context-sensitive online help.
• Ensures timely completion of quality documentation for all products and features.
• Updates existing documentation to explain feature improvements.
• Writes for the correct audience and reader experience levels.
• Write in clear, simplified English and active voice that can be easily translated into other languages.
• Knowledge of topic-based writing, DITA, and content reuse preferred.
• Knowledge of agile software development methodologies or willingness to learn.
• Use or be willing to learn Adobe FrameMaker, RoboHelp, and other programs as needed.
• Interest in new technologies.
• Analyze release notes to determine user information needs.
• Creates effective graphics, flow charts, and diagrams for inclusion in documentation.
• Edit and proofread technical materials using standard editing marks.
• Interact and collaborate effectively with internal and external team members to assure needs of the department and the company are met.
• Work with product managers to learn new features.
• Maintain the documentation department standards and contribute to the department’s value in the organization, to its role in the company’s growth, and the customer’s success.
• Contribute to improving processes and adopting new tools to work better.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Bachelor’s degree (B.S.) in related field or equivalent, minimum two years related experience, or equivalent combination of education and experience.
• Proficiency preferred in Adobe FrameMaker
• Demonstrated ability to communicate effectively and clearly in writing.
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Excellent grammatical and spelling skills.
• Strong organizational, problem-solving, and analytical skills
• Detail oriented and procedure oriented
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Demonstrated ability to plan and organize projects
• Ability to work on complex projects with general direction and minimal guidance.
• Ability to work independently and as a member of various teams and interact with SMEs
• Proven ability to handle multiple projects and meet deadlines
• Creative, flexible, and innovative team player

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Occasionally required to walk
• Frequently required to sit
• Continually required to utilize hand and finger dexterity to work on a computer
• Frequently required to talk or hear

What You’ll Love About Magaya

Great Company Culture: Our team is comprised of people who are talented at what they do and have a passion to help our clients. Magaya also offers quarterly company- sponsored events.

Work that Stays at Work: Genuine work/life balance served at Magaya!

Rest and Relaxation: Up to 25 days of PTO and including 10 paid holidays

Health Benefits: Full comprehensive benefits program with medical, dental, vision offered to all new employees and dependents. Short-term disability, long-term disability, and company paid life insurance.

Prepare for the Future: Competitive 401k plan with a company match.

Learning and Development: From our very own Magaya Software to coding, internal subject matter experts run classes designed to get you up to speed.