IT Specialist

At Shipt, we are transforming the shopping experience and giving time back to consumers.

Are you passionate about technology, sharing knowledge, growing your skills, and working with great people?

The Shipt IT team is growing, and we are looking for extraordinary IT Specialists who enjoy building as much as we do.

So if you are self-directed, enjoy autonomy in your work, and you are an excellent participant in a team, come join Shipt.

Your Responsibilities

• Work as part of a team to troubleshoot hardware and software issues
• Find creative, scalable solutions for common problems
• Prioritize and execute daily technical tasks
• Collect and analyze metrics to drive quality and efficiency
• Create and maintain documentation for functionality, workflow and internal process
• Look for ways to improve the team’s processes
• Work with other team members to ensure Shipt internal systems are designed for reliability, performance and security
• Support your team through encouragement and by example
• Have the opportunity to learn from an established, contemporary IT team

Requirements

• 1+ years experience working in IT, Customer Support, Help Desk, IT Support, Computer Technician, etc
• Experience working with Mac products
• Knowledgeable about software and hardware repair
• Familiar with switching and routing protocols
• Proficient at designing and maintaining networks
• Have an intimate understanding of the OSI model
• Experience interacting with different browsers, devices, and virtual machines
• Can communicate complex ideas and processes, simply and concisely
• Comfortable applying the scientific method
• Experience with account and identity management
• You love collaboration, attention to detail, and solving problems

Nice To Haves

• Familiarity with Extreme, Cisco, Meraki, Ruckus, and other network hardware
• Experience with security and firewall configuration
• Familiarity with MDM
• Experience and/or certifications related to core networking concepts

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

More Information on Shipt

Shipt operates in the eCommerce industry.

The company is located in Birmingham, AL and San Francisco, CA.

Shipt was founded in 2014.

It has 5819 total employees.

It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K).

To see all 115 open jobs at Shipt, click here .