IT Planning/PMO Program Lead

The IT Planning, PMO and Special Projects Leader will oversee planning for IT and IT initiatives across Chick-fil-A’s Distribution and Production businesses.

They will also drive IT organizational optimization as the IT organization grows and scales to support these rapidly growing businesses.

As part of the Chick-fil-A Supply/Bay Center IT leadership team, this individual will report directly to the head of IT and will be responsible for establishing and administering their sub-department budget.

In addition to the above responsibilities, this individual will have responsibility for the following functional areas:

• IT Planning
• Special Projects, Innovation and Program Management
• IT Budget Coordination
• IT Organization Design Coordination
• Chick-fil-A Inc Liaison – Systems, Processes, and Interdependencies

Scope of responsibility

• Engage and calibrate with senior leadership across businesses to define innovation programs and special projects and conduct regular review of IT delivery towards those initiatives
• Overall direction and completion of a program or multiple programs, which consists of groups of projects, subprograms and/or program activities ensuring consistency with strategy, commitments, and goals
• Coordinating IT components of planning across Chick-fil-A Supply and Bay Center
• Coordinating planning and budgeting for the IT department
• Makes key decisions, adjusts budgets, and adds resources and related project governance processes
• Utilizes expertise and leadership skills to plan, monitor, manage and/or support different aspects of technology programs and projects
• Leads the delivery of a scalable transition process to support the deployment of services into production (e.g., special projects)
• Develops and manages long-term and strategic relationships, influencing, persuading, and negotiating with internal (e.g., supply chain) and external stakeholder groups (e.g., vendors/partners) to promote and implement the program vision across the business
• Maintains a deep understanding of internal and external developments to recognize and address any potential impacts on IT programs and identifies, implements, and promotes sharing of best practices, new technologies and innovation
• Develops and manages relationships back into Chick-fil-A Inc.

  functions and teams to provide transparency, visibility into interdependencies with other workstreams and product teams

• Serves as an advisor to capture new business ideas, innovations, and concepts for the business

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants.

Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A’s culture of care.

For more information, visit cfa-supply.com .

Responsibilities

• Leads IT PM, Strategic Planning, and Special Projects across multiple distribution centers and production facilities that will scale to support a ~$40B business
• Directs and manages the successful delivery of a program or multiple programs, consisting of multiple complex project plans, objectives and change initiatives, in line with organizational policies and strategies related to Chick-fil-A’s new entities
• Reviews projects plans, technical roadmaps and risks and makes recommendations and path forwards to IT leadership, internal and external stakeholders
• Delivers programs within time, budget and specification requirements and seeks opportunities to continuously improve IT delivery
• Coordinates planning and budgeting for the IT department
• Provides input into the formulation and direction of the new businesses and contributes to broader Chick-fil-A strategy outside of the program of work, ensuring programs align
• Builds long-term, strategic relationships with internal and external IT and business leaders, and ensures business and IT alignment from a diverse range of stakeholders
• Manages IT budget, forecast and actuals with finance stakeholders to deliver projects on time and on budget

Minimum Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering, Information Technology, or related field
• 7+ years experience in IT Program Management or Planning
• Strong experience with IT leadership, governance, budgeting, and forecasting
• Excellent business communication and presentation skills

Business Requirements

• Demonstrate functional knowledge and expertise in IT planning, strategy, operating model, financial management, governance, change management, and operations
• Extensive experience developing integrated program plans, inclusive of using Smartsheet, Microsoft Project, Trello, Excel, and PowerPoint
• Extensive experience initiating enterprise-wide technological changes to improve business processes
• Strong leadership and communication skills
• Strong IT operational experience in distribution, manufacturing, or related businesses
• Working knowledge of innovations in supply chain, manufacturing, and distribution center facilities
• Exposure to start-up or new business development environments

Customer Relations

• Work closely with Chick-fil-A Supply’s distribution center, Chick-fil-A Inc., Operators, and business partners to ensure optimal alignment
• Possess intimate knowledge of the business and the ability to put the business and the others above himself/herself
• Demonstrate the ability to value both relationships and results
• Be able to navigate through a confrontational situation, ensuring all parties are treated with honor, dignity, and respect

Preferred Qualifications

• Experience in food service distribution or related area preferred.
• High level of emotional intelligence, influencer of the business
• Strong ability to operate in a Distribution Center or Corporate Office environment
• Great ability to lead and develop talent
• Self-starter with excellent project management and organization skills
• Highly motivated with strong interpersonal skills; a team player, yet able to work independently when necessary
• Routinely shows interest/knowledge in and offers suggestions / solutions for continuous improvement
• Exceptional problem solving and communication skills, detail oriented, creative, and has strong organizational skills
• Able to anticipate needs, lead multiple projects, and manage shifting priorities
• Excellent command of both written and verbal communication skills

Minimum Years of Experience

7

Travel Requirements

20%

Required Level of Education

Bachelor’s Degree

Major/Concentration

Business Administration, Computer Science, Engineering, Information Technology or Related field

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is an equal opportunity employer that values diversity and inclusion.

We make employment decisions on the basis of qualifications, merit and business need.